LensDirect.comReviews of lensdirect.com

Response from LensDirect.comOct 27, 2025

Hello L Schechter! We’re truly sorry for the frustration and disappointment you’ve experienced. You should never have to deal with damaged lenses or feel unheard when you raise a concern. We completely understand how upsetting that must be, and we’re genuinely sorry for letting you down. This isn’t the experience we want for our customers. We’ve reached out to you directly to make things right and truly appreciate you taking the time to share your feedback.

Response from LensDirect.comNov 5, 2025

Hello Lori! We're so glad to hear that your overall experience with lensdirect.com was very good and that our support team was able to quickly help you reorder with the correct prescription. We sincerely apologize for the inconvenience with your initial order and the lack of notification about the cancellation that’s not the smooth experience we strive for. Your comments help us improve our process, and we truly appreciate you giving us the opportunity to make it right.

Response from LensDirect.comNov 5, 2025

Hello Iyata! We’re really glad to hear your lenses from lensdirect.com turned out perfectly. We appreciate your patience with the order taking a little longer this time sometimes small delays happen as we make sure everything is just right. It means a lot that you came back for a second order, and we’re grateful for your continued trust in us.

Response from LensDirect.comSep 23, 2025

Hello Christina! We’re sorry to hear this order didn’t meet your expectations, especially after having positive experiences with us in the past. Receiving lenses that don’t feel right is understandably frustrating, and we completely get how disappointing that must be. We also understand that being asked to visit an eye doctor to verify the prescription can feel like an inconvenience, and we apologize if that added to your frustration. Our goal is always to make things right, and sometimes this step helps us determine where the issue lies so we can provide the best possible solution. Please know that we’ve reached out to assist and are here to help resolve this as smoothly as possible. We truly value your feedback it helps us improve, and we hope to earn back your trust.

Response from LensDirect.comSep 24, 2025

Hello Allison! We’re thrilled to hear that Dion provided you with outstanding customer service and was able to help you locate your order number. At LensDirect.com, we always strive to make your experience as smooth and helpful as possible, and it’s great to know Dion delivered on that. We truly appreciate your support and look forward to serving you again!

Response from LensDirect.comSep 2, 2025

Hello Alexis! We're glad to hear you think LensDirect.com is a good place to get contacts. We appreciate your support and look forward to helping you with your eye care needs in the future!