LensDirect.comReviews of lensdirect.com

Response from LensDirect.comJun 22, 2026

Hello Dheena! Thank you for sharing your experience. We're very sorry for the frustration and inconvenience this caused, especially with your upcoming trip approaching. We understand how disappointing it must have been to be told that a brand change could be checked with your optometrist, only to feel like that option was no longer being addressed when you followed up. We also recognize how stressful it is to be left without the contacts you were counting on before traveling. This is not the experience we want for our customers, and we apologize for the confusion and lack of clear communication throughout the process. Your feedback is valuable and will be shared with our team as we work to improve how we handle backorders and prescription change requests moving forward. Thank you for bringing this to our attention.

Response from LensDirect.comJun 16, 2026

Hello Felix! We're very sorry to hear that the lenses you received did not match what was advertised. We understand how frustrating and disappointing it is to pay extra for a specific feature, only to receive a product that doesn't meet your expectations. We also apologize for the inconvenience of having to return the item and for the concerns this has caused regarding the refund process. Thank you for sharing your experience, and we're sorry we let you down.

Response from LensDirect.comJun 9, 2026

Hello Anthony! Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations, particularly regarding the lenses, turnaround time, and frame fit. We have contacted you directly to discuss your concerns and work toward a resolution. Customer satisfaction is very important to us, and we appreciate the opportunity to address any issues and provide assistance. Thank you for your feedback.

Response from LensDirect.comJun 4, 2026

Hello Hassan! We are truly sorry to hear that the lenses appear to have an incorrect prescription. We understand how frustrating and disappointing this experience must be, especially when you rely on your glasses for clear and comfortable vision. Please accept our sincere apologies for the inconvenience caused. We have reached out to you directly to better understand the issue and provide assistance. We appreciate your patience and the opportunity to make things right.

Response from LensDirect.comJun 3, 2026

Hello James! Thank you for your feedback. We're very sorry to hear that the lenses did not meet your expectations, especially after purchasing our premium option. We understand your frustration and sincerely apologize for your experience. This is not the level of quality we strive to provide. We've already reached out directly to help rectify the situation and are committed to making this right. We appreciate you bringing this to our attention and hope to have the opportunity to resolve your concerns.

Response from LensDirect.comJun 4, 2026

Hello Steven! Thank you for sharing your experience. We’re sorry to hear about the frustration and inconvenience you encountered, especially given the urgency of your need for replacement contacts. This is not the experience we want our customers to have. We’d appreciate the opportunity to look into this further. Please reach out to us with your order number and any additional details so we can review what happened and assist you directly.

Response from LensDirect.comJun 2, 2026

Hello ZerMorph! We're sorry to hear about your experience and understand how concerning it would be to see a charge you did not expect and then not receive your order. We apologize for the frustration and inconvenience this situation has caused. We take concerns regarding billing and order fulfillment seriously and would like the opportunity to review what happened. Please reach out with your order number and any relevant details so we can investigate your account and work toward a resolution.

Response from LensDirect.comJun 2, 2026

Hello Kat! We're very sorry to hear about your experience and understand your frustration. Receiving damaged products, dealing with multiple lost orders, and feeling like your concerns have not been addressed is not the experience we want for our customers. We apologize for the inconvenience and disappointment this has caused. We would appreciate the opportunity to investigate this further and work toward a resolution. Please send us your order details, including any recent order numbers, so we can review the issues you've encountered and assist you directly.