Kelly B.
Natasha was very helpful!
Natasha was very helpful!
Response from LensDirect.comNov 22, 2023
Hello Kelly, Thank you so much for taking the time to leave us a 5-star review. Best, LensDirect Customer Happiness

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
Kelly B.
Natasha was very helpful!
Response from LensDirect.comNov 22, 2023
Hello Kelly, Thank you so much for taking the time to leave us a 5-star review. Best, LensDirect Customer Happiness
Candice M.
Warren was super helpful with my concern. He worked diligently to correct the issue and resolved for me
Response from LensDirect.comNov 21, 2023
Hi Candice, Thank you for being our customer and leaving us a wonderful 5-star review. Best, LensDirect Customer Happiness
Daniel P.
My customer service associate Kissell was awesome!
Response from LensDirect.comNov 22, 2023
Hello Daniel, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Regards, LensDirect Customer Happiness
Lucy
Kissell was quick to respond and verify my information, making me feel more confident about LensDirect and my order.
Response from LensDirect.comNov 22, 2023
Hello Lucy, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Best, LensDirect Customer Happiness
Joe
Oniel provided exceptional and fast service! Thank you
Response from LensDirect.comNov 22, 2023
Hi Joe, Thank you for the 5-star review! We’re here to serve you anytime. Best, LensDirect Customer Happiness
Gabriel O.
Absolutely great customer service. First time using your company and I was confused called in, and was taken care. Very happy Veteran.
Response from LensDirect.comNov 21, 2023
Thank you for the five stars, Gabriel. Those stars make our day brighter, and we’re always delighted to serve happy customers like you. Regards, LensDirect Customer Happiness
Marjory S.
Kayla was very helpful to me. I needed to get my order held until I get a new prescription at the end of the month. She really did a nice job and put my mind at ease. Thank you Kayla.
Response from LensDirect.comNov 21, 2023
Hello Majory, Amazing feedback. Thank you so much for giving us 5 stars! Regards, LensDirect Customer Happiness
john S.
Sharissa in Customer Support is amazing. Every detail handled expeditiously!
Response from LensDirect.comNov 22, 2023
Hello John, Thank you for being our customer and leaving us a wonderful 5-star review. Best, LensDirect Customer Happiness