LensDirect.comReviews of lensdirect.com

Had an issue with my glasses and contacted their customer support and let them know how blind I am at the moment and Kissel, the representative, understood the severity of my issue and said she would do what she could. By the next morning I received a call and a resolution and free shipping. I can’t say enough good things about Kissel and the prompt response she gave me. They actually care about their customers. Unlike many other online based companies. Thank you very much Kissel!

Kayla was amazing she truly understood my needs and what I wanted and was happy to help me update my Shipp address!

Today, Kayla gave friendly, highly professional,and timely Customer Service in reference to my order. The desired frame was out of stock, and I needed to select a new one. There was no additional charge from Lens Direct! I will now select my new choice of eyeglass frames. Kayla also made sure that I was informed of the delivery time of 7-14 days. EXCELLENT! I recommend that Kayla train other staff to deliver the same level of customer service!

Kayla was fast and efficient. As well as kind and Friendly.

Krisell, was so kind and explain to me all my options very clear.

I have to say. I'm doing this survey to personally thank Karrielle for going COMPLETELY OUT OF HER WAY TO HELP ME ANSWER ALL MY QUESTIONS AND POINT ME IN THE RIGHT DIRECTION WITH HONESTY, WHICH I COULDN'T HAVE BEEN HAPPIER WITH SPEAKING WITH HER TODAY. SHE'S A GREAT ASSET TO THIS COMPANY.

Kimia was quick to respond to my question and was able to help secure my prescription! This wouldn’t have been possible without them; my eyes and I are very grateful. :)

Karielle Did a great job helping to explain the information that was missing that your team needed in order to process my order. Her positive customer, service attitude, and willingness to help was greatly appreciated. She is a strong asset for your brand.