Beaunca
Run to LensDirect
I have spent the last two years going from place to place for eye exams and glasses. I have spent so much money and still I did not have a pair of prescriptions glasses. I had the issue of the doctor giving me a very strong prescription or the prescription not placed in my glasses correctly. One day I was researching someone that could take my prescription and place them in my frames that I have owned for over 25 years. Everyone told me they could not do it and insisted that I purchase their frames. I came across LensDirect and decided to take a chance with them. I received the glasses in the mail and I was terrified to open the package. I tried the glasses on the the PD was off. I immediately contacted Kayla to advise and without any hesitation, she instructed me to send them the prescription from the doctor, sent me a return shipping label and sent me a link to properly measure my PD. On 11/07/2023, I received the recut glasses. Again, I am terrified of what I may receive. However, let me tell you, they blew it out of the park. I am screaming from the roof top thanking Kayla and the team at LensDirect for an AMAZING JOB!!!! I have so much love and appreciation for their patience and understanding. Thanks for assisting me and you have gained a customer for life. I plan to tell all my friends about my experience with you. I told my family to run not walk to get their glasses properly fixed. BECAUSE, I CAN FINALLY SEE!!!
Response from LensDirect.comNov 21, 2023
Dear Beaunca, Wow! 🤩 Thank you so much for your incredibly kind words and for awarding us a five-star rating! We’re thrilled to hear about your fantastic experience with us. Your glowing feedback truly brightens our day. We’re honored to have had the opportunity to serve you. It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your online shopping experience even more special, please don’t hesitate to let us know. Once again, thank you for your support and for being a part of our community! Warmest regards, LensDirect Customer Happiness