LensDirect.comReviews of lensdirect.com

Great customer service! Immediately helped me fix the errors I made.

Very friendly and polite. Knowledgeable and informative!

Nyah was very helpful Professional and took her time to take care of the matter. Her tone on the phone was very pleasant and delightful. She was very knowledgeable of her job and how to assist me. She had great customer service skills.

The customer service provided by Nyah was excellent. She was quick to understand my issue and provide a solution to get them resolved. I appreciate Nyah's patience as well as the friendly service provided.

Karielle was on top of the issue and resolved it with no problem. A pleasure doing business with her.

Warren took care of all the issues. Merged our order and Sign-in page without difficulty. Made sure everything was in order including our vision test upload. Finally, he walked me through the PD test online.

I have been ordering frames and lens replacements from Lens Direct for a few years now. My latest interaction with Warren from customer support exemplifies exactly why I keep coming back. I had placed the order and attached a coupon code that should have worked, unfortunately, it did not. Literally within a 5-minute chat with Warren, the issue was resolved, coupon applied and the lens order placed successfully. There was no rigmarole, no back and forth, merely a simple exchange of information, a brief apology, and a problem solved. This is stellar customer service and exactly why I remain a loyal customer.

Customer service Rep Bibi at LensDirect was great in assisting me with my order. Very fast and prompt respond. Resolved my issue in less than 5mins. Thank you for great customer service