LensDirect.comReviews of lensdirect.com

My customer service rep Ellen was amazing. Buying new lenses at the optometrist would have been $400 for just a pair of lens. I got two pairs of lens for under $300. Once ordered, I contacted customer service to confirm how to ship my frames and Ellen gracefully held my hand throughout the whole shipping process. I am only buying lens through LensDirect.com and I will be contacting them again after my next prescription.

BIBI is my online agent and she keep me posted really quickly. Great communication so far, I had two pair of glasses with lens direct and they were great, I usually get one pair a year by taking advantage of their Black Friday sale code, I usually get the ultra thin glasses with tinted lens, that's like cheaper than Costco, just make sure to send the prescription in

I had issues with the delivery of my contacts and Nyah was so helpful! She looked into it and immediately gave me a call back and discounted my order. Would highly recommend, customer service was excellent:)

Simple and friendly service.

Karielle assisted with redirecting my new glasses, she was helpful and knowledgeable. My delivery address was changed with no fuss...keep up the good work

Hello - I did not receive the order of the contact lens I ordered. It showed delivered, but it was not in my mailbox. I called customer service and they advised to wait until the new year, Jan 2 and If I dont receive it by then, they will send me out a replacement. I did not receive it, and I called customer service, I spoke to KAYLA and she was very helpful in the replacement order. Hopefully I will receive it soon. Thank .you again, KAYLA.

I realized that I had made a mistake on my order, they stopped the order and worked with me to fix it without a hassle.

It was great! Nyah got my wrong shipment cancelled and refunded my account