Ang G.
Good customer service
Fast response
Response from LensDirect.comJan 25, 2024
Hello Ang, Amazing feedback. Thank you so much for giving us 5 stars! Regards, Natasha B.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
Ang G.
Fast response
Response from LensDirect.comJan 25, 2024
Hello Ang, Amazing feedback. Thank you so much for giving us 5 stars! Regards, Natasha B.
Sydney M.
Keisha was very sweet and helped me figure my glasses out.
Response from LensDirect.comJan 26, 2024
Hi Sydney, Thanks for the 5-star review. You made our day! We look forward to making your day again real soon. Regards, Natasha B, LensDirect Customer Happiness
Danielle B.
Easy online ordering and shipping. Prompt communication both email and texting. So far I'm very happy and looking forward to receiving my glasses.
Response from LensDirect.comJan 26, 2024
Hello Danielle, Thank you for the amazing review! We put in the work to keep you and all of our clients happy. We hope to see you again. Have a nice day ahead! Sincerely, Natasha B, LensDirect Customer Happiness
Emily R.
Karielle listened to my concerns and helped my order the correct contact lenses.
Response from LensDirect.comJan 26, 2024
Hello Emily, Thank you so much for giving us 5 stars. You made our day! Regards, Natasha B, LensDirect Customer Happiness
Gennesaret R.
Very good customer service, handled what I needed in a very fast matter And was very helpful
Response from LensDirect.comJan 26, 2024
Hello Gennesaret, We can’t wait to share your 5-star review with our team. They’ll be thrilled! Regards, Natasha B, LensDirect Customer Happiness
Ryan R.
Ellen was very helpful and thorough! I had a positive experience and would order again thru LensDirect.
Response from LensDirect.comJan 25, 2024
Hello Ryan, Thanks for the 5-star review. You made our day! We look forward to making your day again real soon. Regards, Natasha B, LenDirect Customer Happiness
Joshua J.
Ellen provided wonderful customer support in a timely professional manner. Was resolved I a matter of seconds.
Response from LensDirect.comJan 25, 2024
Hello Joshua, We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon. Sincerely, Natasha B, LensDirect Customer Happiness
Grace R.
Nyah was wonderful! I needed to cancel my order because I have a new prescription. Nyah was able to cancel my order and now I will be able to reorder with the correct prescription.!
Response from LensDirect.comJan 25, 2024
Dear Grace, Thank you for your gracious words! We’re delighted to hear you enjoyed Nyah's service. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to serving you again soon! Warm regards, Natasha B. LensDirect Customer Happiness