LensDirect.comReviews of lensdirect.com

Lens direct sent my $350 frames to a different customer, with THEIR prescription in it. Last communication indicated they are in discussion with this person trying to get back the frames. Not only am I am willing to wear someone else’s glasses, I sent in a pair of new frames. The only thing they’ve offered me as a pair of their cheap glasses. Definitely would not recommend this has been 2 1/2 months of my life and I am still without glasses. Engage this company at your own risk. Edit: how many people had this happened to?? This is crazy. They are ignoring me now. I can’t afford to buy these frames again. I also cannot figure out why I am the one who has to beg. I would’ve expected someone to have called and said hey we sent your glasses to someone else but we’re going to reimburse you for the frames that we just stole from you. Instead I’m spending my time begging them as if I’m the one who completely screwed this up. Trying to negotiate with me and send me something lesser than what they stole Update: they did manage to get glasses to me. They couldn’t replace the exact frames that I sent, so I had to pick out a different pair which were not nearly as comfortable as the ones that I sent to them. Unfortunately they put their lenses in these frames. I don’t know if you’ve ever received a pair of noisy glasses? These were noisy. The lenses were literally rattling around in the frames. The first time I cleaned them, one of the lenses popped out. The lenses don’t actually fit the frames. I’m not sure how it’s possible to do one of the two things that your company does so badly, but at least I got something back? This was terrible from beginning to end, and I’m worse off at the end. I still don’t have functional glasses three months later

I had lenses on a pair of relatively new sunglasses replaced to make them prescription. Two weeks after I got them returned with the new lenses, I was wearing them when out of nowhere I heard a crack and the lens popped out of the frames. The frames had cracked in the area around the lens. I spoke to a customer service representative about the issue, but they chose to not accept any responsibility. The lenses were either not the proper size for the frames or the frames had been initially damaged when the lenses were being replaced and fully cracked a couple weeks later. Avoid LensDirect.

Only wish no star is a choice. I had bad experience with the lens order. I placed an order half a month ago and desperately expect it to arrive soon since I am wearing my last pair. It's been more than 15 days. They say it was out of stock when I placed my order, and it's on back order and maybe will be in stock again in another two weeks, which means I will not get it in another one month if they can ship to me in two weeks. They said this happen when they made errors. And asked me just patiently give a wait.Why is the customers that need to take consequences for the mistakes sellers made? This is not acceptable. Now I need to look for another lens in other website and hopefully they are responsible enough to send lens on time. Will not come back!

I mailed LensDirect frames to have the lenses replaced. LensDirect mailed my frames to the wrong person and cannot find them. I really like the frames and want to get them back. In the comments I noticed a post from Kristi C. 2/13/2022. Can someone at LensDirect please contact Kristi C. to see if the frames are mine? from: Kristi C. 1 review US Rated 1 out of 5 stars Updated Feb 13, 2022 They lost my favorite frames UPDATE: 18 Days later and what I find most remarkable about my experience is the total lack of interest LensDirect has had in recovering the glasses that they accidentally sent me. They should have arranged to do a FedEx pick-up but instead sought to shift the burden of correcting the error on me, asking me to print out shipping labels and take to the post office. I still have this person's frames and they haven't even bothered to reach out!

Company or perhaps it's just the one individual that is working with my order, making this one of the worse experiences. Clearly they hate their job and taking it out on the customer.

On Feb 1st I submitted my order to LensDirect. I carefully packed my frames in the provided box and sent them in. I received a call a week later saying the frames had arrived broken. They tried to talk me into one of their inexpensive frames. I was not interested as I had paid over $200 for the Maui Jim sunglasses I had sent in. They said they would order a new frame and have them completed in two weeks. When I didn't hear from them I checked the status online. It stated that my lenses were being made. Two weeks later March 15th, I receive my frames back in the mail only to find that the lenses had not been replaced. I called to see why this happened and all they could tell me was they didn't make the lenses but not to worry, they didn't charge me. Who cares, I have been waiting six weeks and could have had them done by now! Poor communication, and questionable business practices is all I can say about Lensdirect!

The glasses are Flip-Up Sunglasses. The frames have clear prescription lenses behind nonprescription sunglass lenses that flip up, out of the way when not needed. The order was to: A) replace the fixed clear prescription lenses with new clear prescription lenses B) replace the nonprescription sunglass lenses that flip up with new sunglass lenses Instead of doing what I ordered and paid for, LensDirect: A) replaced the CLEAR PRESCRIPTION LENSES with NONPRESCRIPTION SUNGLASS LENSES B) did NOT replace the flip up sunglass lenses. The original sunglass lenses are in the flip-up frames. I've made several phone calls and 11 emails since mid January regarding this oder with no end in sight.

Do not order from here. They lost my favorite frames! I ordered lens replacement and mailed in my frames but instead of sending me my own glasses back they returned to me someone else's order and sent my own glasses elsewhere. The customer service people are acting as if this is no big deal at all -- so perhaps this is business as usual for them. They could have offered to refund me and to send me new frames right away but this offer was not made -- and instead they seem to expect that I should be content to wait while they may or may not recover my frames. It has been 3 days since I reported the error and no progress has been made. Meanwhile I am wearing an older prescription and beginning to feel the effects of that. I regret giving them a try. UPDATE: 18 Days later and what I find most remarkable about my experience is the total lack of interest LensDirect has had in recovering the glasses that they accidentally sent me. They should have arranged to do a FedEx pick-up but instead sought to shift the burden of correcting the error on me, asking me to print out shipping labels and take to the post office. I still have this person's frames and they haven't even bothered to reach out! They issued me a refund for my own and offered me new frames which gives some consolation but it came way late and with a great deal of disappointment about the loss of frames I would have preferred. They seem to be playing a numbers game; it's cheaper for them to solve this problem by issuing new frames than by caring about recovering the loss of yours. Beware.