LensDirect.comReviews of lensdirect.com

Kayla was awesome

Excellent follow up and assistance from this team. They worked to make sure that my order was complete and fulfilled in timely manner

Kurshel was quick and responsive!

a quick, helpful, and pleasant customer service experience!

Lens Direct is very honest. I sent a pair of old frames to Lens Direct to place new prescription lenses in them. I received notice that the frames "could" be problematic due to their age and I was offered a full refund with frames return instead, which I opted to do. I then needed confirmation on the refund and contacted customer service. Karielle responded promptly to give me an information about the refund date and specifics.

Kissel was so very helpful!

Hassle-free experience I recently had the pleasure of interacting with Kurshel from LensDirect.com, and I feel compelled to share my positive experience. Kurshel was not only incredibly patient and understanding but also extremely knowledgeable and efficient in handling my concerns. When I needed to update my address and obtain a new shipping label, Kurshel assisted me with seamless precision, ensuring that my order would not face any delays. Moreover, Kurshel’s thoughtfulness shone through when I mentioned the need for correct measurements for my daughter’s lenses. Without hesitation, she provided me with an additional link to facilitate accurate measurement. Kurshel’s dedication to customer service is a testament to the high standards at LensDirect.com. She went above and beyond to ensure that my needs were met with a personal touch that’s all too rare in customer service today. It’s interactions like these that build customer loyalty, and thanks to Kurshel, I will be returning to LensDirect.com for all my future optical needs. Thank you, Kurshel, for making what could have been a stressful situation into a hassle-free experience!

Sharissa quickly resolved my concern. Excellent customer service representative! Thank you!