LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

Rolando A.
Mar 6, 2024
Great first experience.
Bibi, the service representative that I spoke to, was extremely efficient and very helpful. I had trouble uploading a picture on the site and she resolved the issue immediately. I certainly hope that the product is as good as her service.
Response from LensDirect.comMar 15, 2024
Hello Rolando, Thank you for your review! It brings us immense joy to hear about your great first experience with our customer service. We're confident you'll be just as pleased with our product. Best regards, Ellen J. LensDirect.com
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Barbara T.
Mar 6, 2024
Very helpful
She was very polite and answered my questions
Response from LensDirect.comMar 15, 2024
Hello Barbara, Thank you for sharing your experience! We're delighted to hear about your wonderful customer service experience. Best regards, Ellen J. LensDirect.com
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Madame B.
Mar 6, 2024
Professional and attentive
Quick to understand what was requested, gave pertinent information easily and with friendliness
Response from LensDirect.comMar 15, 2024
Hello Madame, Thank you for your feedback! We're glad to hear about your positive customer service experience, and we appreciate your kind words! Best regards, Ellen J. LensDirect Customer Happiness
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Nife
Mar 6, 2024
Great customer service
Great customer service with Karielle
Response from LensDirect.comMar 15, 2024
Hello Nife, Thank you for your feedback! We're glad you had a great experience with our customer service. Best regards, Ellen J. LensDirect.com
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Malinda T.
Mar 6, 2024
Best experience ever
I am so happy with this company! This was my first time ordering contacts online and BIBI was so very helpful with any and all questions I had! Very kind and prompt with the answers I needed! Will be ordering from here again and again! Thank you so much BIBI!
Response from LensDirect.comMar 15, 2024
Hello Malinda, Thank you immensely for your glowing 5-star review! We're overjoyed to hear that your first experience ordering contacts with us exceeded your expectations. We look forward to serving you again in the future! Thank you again! Ellen J. Lensdirect.com
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Jay O J.
Mar 6, 2024
Great communication and ability to…
Great communication and ability to solve problems
Response from LensDirect.comMar 15, 2024
Hello Jay, Thank you for taking the time to leave us a 5-star review. We're delighted to have met your expectations and grateful for the opportunity to serve you! Best regards, Ellen J. LensDirect.com
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Consumer
Mar 6, 2024
Efficient Customer Service
Customer service agent resolved my issue wuickly and efficiently.
Response from LensDirect.comMar 15, 2024
Hello Customer, We're pleased to hear about your experience with our customer service representative. We're glad we could meet your expectations. Thank you for your positive feedback! Best regards, Ellen J. LensDirect.com
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Marlene M.
Mar 5, 2024
Bibi - thank you!!!
the chat feature was great. I was immediately paired with a human chat representative to help me. Bibi was so helpful and answered all of my questions. She was patient and helped walk me through what I needed. She was so pleasant and took care of things immediately for me. thank you for making my day and being so helpful, BIBI!!!
Response from LensDirect.comMar 15, 2024
Hello Marlene, We're thrilled to hear that you had a wonderful experience with our chat feature and customer service. Thank you for making our day with your positive feedback! Best regards, Ellen J. LensDirect.com
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