LensDirect.comReviews of lensdirect.com

Ordered contact lens in August and still have not received them! Ridiculous to not get our order for 2 months. Today when I called, they are still not in stock and no estimate of when they will be.

I have had two very good experiences with this company....but the third is the worst. I ordered new frames from them with progressive lenses. I was worried about buying frames without trying them on. I was assured that if they did not work I would get a one time remake. Well, they did not work and lens direct will not remake them. So I have a very expensive pair of glasses that I can't wear. They will not issue a refund (they offered a refund on the frames (which were free?) LOL. Not loving this experience. When I asked them what recourse I had, they told me to leave a review. SO here it is!

made my lenses incorrectly. recut them again and got them wrong. They would not remediate the issue, nor refund per their 30 day policy. Very unhappy. Tried calling them to discuss and three times the line dropped in the middle of the call...hmmm...seems like a strategy. Run away...don't walk.

I have been a customer of Lensdirect for a couple of years now, back on 2021 I placed an order where there was a mistake and I have over paid around $120, I was told that I can use that money for another order so I left it there with no problem. This week I tried to place another order and they told me that they cannot fullfill it , so I asked for my balance back (of money that I had overpaid for a mistake in the order ) and they told me that they will not refund me and they do not use the balance for a new prescription with the frames I have, only if I buy the frames with them Today is 9/28/2022, they returned my money back after days of phone calls and pressure and telling them I will take the case to small claims court. Advice do not deal with customer service, because they are train not to pay.

It will not allow me to give ZERO stars which is what they deserve. Not only did they mail my son's contacts to the wrong address the first time, they sent us the WRONG prescription that they will now not take accountability for. My son (he is 11) opened the box and put a pair in, he couldn't see at all and tossed them without telling us. He put a second pair in only to have the same result, the script is the same in both eyes so there is no room for error there. Turns out, both boxes shipped have the wrong script on it. Order also says "verified" by our eye doctor. Our eye doctor has notes of confirmation with LensDirect with CORRECT script provided. LensDirect agent told me I can only return the unopened box for a refund. Refused to address the problem of sending the wrong prescription. The agent just kept repeating that I could return the unopened box for a refund. I've cancelled all our other future recurring orders with them. They really do not deserve our money.

cheaper and quicker out there also their time table changes drastically once a order is placed 28 days is absolutely ridiculous 🙄 they don't have lenses in house and don't even bother ordering them until they receive your frames

Order never arrived. Replacement order never arrived (they sent a USPS tracking number but my confirmation said FedEx with inventory pending). Refused to give my money back and then the kicker—they were out of stock anyway!

Unfortunately I have to update this review. A week after receiving my polarized that I had to sent to them since they were cut wrong. That took way more than expected like 3 weeks. After 3 days of receiving them they chipped. Not like normal sunglasses but like a plastic peeled off from the lenses. I contact the costumer service about it and the answer was "Hi there. My apolo" and never heard from them again. A waist of money. -------------------------------------- My first order was 3 different pairs of DIY sunglasses Ray bans lenses. Two of them fit perfectly, the third didn't. They are on the way to be cut to fit after they sent me a prepaid shipping tag. This is an extra pair so I don't mind. I have to give a 5 star review mostly for Sheena Cornibert from costumer service. She was a pleasure to work with. Thank you!