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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

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Kristi R.
Mar 16, 2024
I talked with Bibi on chat
I talked with Bibi on chat. They were helpful in answering my questions about prescription sunglass lens replacement. Thank you!
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Eric L.
Mar 16, 2024
Best Service experienced!
Bibi was kind and answered all of my questions and didn’t make me feel like they had already taken my money and were done with me. I will be using Lens Direct again because of this customer service experience.
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Violeta O.
Mar 16, 2024
Friendly and prompt
Immediate assistance received by BIBI answering to my question and providing assistance. Friendly and very pleasent.
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L T.
Mar 15, 2024
Great customer service as always.
The customer service at Lens Direct is always great and Nyah was as well. Very happy with her attention and consideration. She was very thorough and kind.
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Michael S.
Mar 15, 2024
Sharonda was very courteous and…
Sharonda was very courteous and professional. Friendly as well. She assisted with coupon availability.
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David
Mar 15, 2024
Grateful for the great support and customer service
Kurshel was awesome in helping me out! And was very nice and helpful!!! Thank you so much I appreciate it !!!
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Olivia L.
Mar 15, 2024
Bibi is the best!
Bibi was so sweet and helpful! She resolved my problem right away! Thank you!
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Emily M.
Mar 14, 2024
Alex
I subscribed to LensDirect years ago. This morning I noticed I’m almost out of contact lens, Alex helped me through the process. I have my contacts coming in 1-2 business days now.
Response from LensDirect.comMar 15, 2024
Hello Emily, Thank you for your continued support over the years! It brings us joy to hear about your smooth customer service experience. We look forward to serving again you in the future. Best regards, Ellen J. LensDirect.com
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