LensDirect.comReviews of lensdirect.com

Sent in two pairs of Rayban sunglasses in October to have lenses switched out to prescription lenses and never received them back. I received an order cancelation notification in mid-December stating they never received the frames --- even though they sent me multiple emails prior to this time informing me they were working on my glasses, the glasses were ready to ship, etc. Now I'm out about $700 in eyeglass frames & $300 for lenses. Not a happy customer.

This is the WORST vendor experience I ever had. I had LensDirect do a lens replacement on a pair of sunglasses. When I got them back they were so badly misshapen that I couldn't even really put them on. I contacted them and they wanted to know my opinion of the actual prescription lenses before they agreed to take them back to reshape them. I told them that I couldn't tell because one lens was almost pressed against my eyeball when I managed to put them on! It was also irrelevant to the condition of the frames. Still they insisted. I sent them back and no word. 5 weeks later I contacted them and they said the tracking number showed I didn't send them back (first they made me email them the label as if they didn't have it in their records). They made no other effort to look it up by order number, name, etc. Just put the onus on me to email them their own tracking label!!! Then they ignored me until I emailed again. Again, they said the tracking showed I never used the return label they provided. So I looked it up on USPS tracking and it clearly showed delivery to their office and signed by employee on December 8. This is a horribly inept, incompetent business who alienates customers and seems to find it entertaining to make up lies and condescend to the people who put trust in them, for what reason I couldn't comprehend. What possible upside is there to a business to behave like this? None. Just reviews like this.

I went to the website to order READER contacts not prescription. After filling out all information including billing they said I needed a prescription to fulfill the order. I canceled it and went with Vision Direct out of the UK which does not require a prescription for a simple order. That was on December 7, then yesterday January 4, LensDirect charged my PayPal account for a re-occurring charge and shipped me an order. Not sure when they decided not to require a prescription or start charging me re-occurring orders which I did not ask for. These guys are bad news and I would avoid any company that has this type of business model.

DO NOT rely on their past reviews. Read EVERY review within the last few months. This company is as unreliable, careless, and pathetic as it comes. They have good reviews because they’re inexpensive. When it comes to them having to provide actual customer service, they are about as abysmal as it gets. What is even more blatant is that within the last 5 months or so, their distributor is having extreme issues providing inventory as every review states the same; waiting and waiting and waiting for product. Instead of rectifying the issue, this company exhibits total disregard for loyal customers, and does absolutely nothing. I’ve been waiting 4 weeks and counting for contacts that are extremely common; ones that literally every other distributor I’ve contacted have in stock. I’ve been told multiple times, on a weekly basis, my contacts would be in. To no avail, I am not only still waiting, but am completely out of contacts. Their customer service agents are snarky, sarcastic low lives. When you express frustration (which is abundantly warranted at this point) they offer zero help and even less concern. It will be a cold day in hell before I order from them ever again. Pay extra to go with a reputable company that actually appreciates their customers

Ordered contacts from my daughter on 11/16/22 and today its 12/16/2022. At 04:29 pm I talked to customer service lady and asked about the order and its whereabouts. First she told me its already shipped at 9:00am which was untrue because I already checked the order status earlier as i already had the tracking number which she was unaware of. I requested humbly again and again to help me out as the shipment for contact glasses were still in NY and told her we need by Monday at any cost. I also told him that expediate the process and I will pay the difference. She refused and said there is nothing I can do and my shipping team is gone now. I am pretty sure as a business owner that it can be done, just have to put a little effort into it but looks like they were unwilling to help in any circumstances. Lady was not at all very helpfull and kept on saying there is nothing she can help with. Also how can it take 4 weeks to ship contact lenses for on online company.? Not sure how they and expect to return me as a customer.

I ordered and paid for my glasses on October 25th. Today is November 30th and the "real order tracker" shows it's halfway. What bothers me the most is that when I ask for an estimate of arrival time all I get is an apology.

I ordered 2-day shipping and after a week I don't have the package or estimated delivery date. I'm leaving the city and not coming back here. They didn't offer any solution other than calling FedEx which calling them won't make the plane go faster. They also refused to refund me. Useless customer service

After getting my new lens on my own frame, I noticed it wasn't working right. Part of the reason was that I did not notice the incorrect order detail of "distance." I emailed and asked for redoing it for "reading/work" and the cost. I was told it would be free of charge. However, it has been over 2 months of communicating back and forth. Each time, it was a different staff and asking me for something new. One of them even asked me to ask my eye doctor to reprint the prescription because what I attached(the photo file of the prescription) was altered. It was the exact same file attached to the original order which had no issue. I sent them a screenshot(w/the phone # included) of the text message from the staff with the information they requested. Then, they wanted to talk with the doctor directly, so I sent them all the phone numbers. I figured that they will keep asking for something else and never fix this lens. If your eyesight is crucial for your profession, I strongly recommend not using this company. Instead, go to your local store where you can get help as you try on the lens and communicate with the in-person staff.