LensDirect.comReviews of lensdirect.com

Excellent service

Outstanding service. I work in a service based industry and I'm blown away by the communication and follow through with this company. I had to change my order after placing it and the process was seamless. Kayla has been an amazing help!

Purchased 2 pairs of replacement progressive lenses from them. Extremely satisfied with the customer service and quality of product. I was not happy with one of the progressives and they switched it out free of charge for another option. Highly recommended!

Warren was knowledgeable and helpful. Moreover, he clearly wanted to help me and gave me his full attention and concern. He represents your company beautifully.

Bibi was very helpful and friendly, and promptly took care of my request.

Nyah was very friendly, efficient, and empathetic. I received the information I needed in less than a minute. 10/10. Would recommend.

Sharissa Phillip responded to my question early the next day (I submitted the question after business hours yesterday) and had not only already fixed the issue prior to responding (rather than saying what she would do, waiting for my response, and then fixing the issue) but then responded quickly when I emailed back saying that everything worked! It isn’t difficult to provide great customer service, but we all know that a lot of companies don’t. This is my second order with LensDirect and I continue to be impressed!

Karielle helped me updated my prescription quickly and assured me the lenses will be produced with the updated prescription.