LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 418 reviews with 4 stars · Clear filters

Catherine
Apr 27, 2016
Initially, received a bad email address but quickly corrected!
Happy to have a personal customer service rep to work with. First order was easy to make and lens arrived quickly! So far so good!
Response from LensDirect.comMay 11, 2016
Catherine, All we can do is correct what's wrong, and boy am I thrilled to see that it was done so with you! And thanks for appreciating our Dedicated Account Rep program, we believe it's the best thing since sliced bread ;) Hope to see you again soon! All our best, The LensDirect Team
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Jody
Apr 3, 2016
Great experience
Overall I had a good experience. It was easy to order. I got my contacts in the time approximated. Plus I saved money. I will use lens direct in the future.
Response from LensDirect.comApr 8, 2016
Jody, So happy that you had a good experience with us! Offering easy ordering and helping our customers save some money is the name of the game.See you back again soon! All our best, The LensDirect Team
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Chad
Apr 2, 2016
Fast and helpful
Good service and are helpful checking perscriptions.
Response from LensDirect.comJun 10, 2019
Thanks for your review! The LensDirect Team
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Kevin
Mar 29, 2016
RNEREE
High quality Acuvue 2 lenses. Good price. Handling fee is unecessary. Ship time is a bit slower than desired. Packaging was weak.
Response from LensDirect.comMar 29, 2016
Kevin, We are so glad you like the product! But, apparently we have a few things to work on. Thank you so much for your feedback! We strive to improve everyday so constructive comments like this are what push us to do better. All our best, The LensDirect Team
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Heather
Mar 26, 2016
Pleased
It was easy to order online and the lenses didn't take long to arrive. I wish I had received at least one email though regarding the confirmation and status of the order.
Response from LensDirect.comMar 27, 2016
Heather, Happy to hear you're pleased but not happy to hear you weren't provided information every step of the way - that's strange. We send email updates from the moment the order has been purchased, to the moment the order goes out. Have you checked your spam? We'll be sure to look into this problem so that other customers don't have the same issue. Hope to see you again, Heather :) All our best, The LensDirect Team
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Raejeana
Mar 18, 2016
great company
Bought contacts from lensdirect, had to return a box. Very easy and costumer service rep was very friendly and helpful. Shipping was free and very fast. Ordered on Friday and they came in mail Monday. Will buy from here again!
Response from LensDirect.comApr 8, 2016
Raejeana, Thank you for the kind words! We strive to be both friendly and helpful, so glad we could be both for you! Hope to see you again soon! All our best, The LensDirect Team
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Stephanie
Mar 17, 2016
Great customer service
There was a problem with my order and lens direct had a representative assigned to me to help me sort it out. It was great dealing with a person and not something automatied.
Response from LensDirect.comMar 18, 2016
Stephanie, Christina, your dedicated account representative, says hi! We promise she isnt automated. Hopefully we will see you again soon! Christina will be around to help you with anything you need :) All our best, The LensDirect Team
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Jasmine
Mar 14, 2016
fast delivery and love the contacts
Fast delivery and love the contacts
Response from LensDirect.comMar 15, 2016
Jasmine, Woo! So happy to hear that! We'd love to have you back anytime. All our best, The LensDirect Team
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