LensDirect.comReviews of lensdirect.com

Shout out to NYAH! Thanks for answering my questions and getting me a quote. Still shopping around but A++ on customer service. Thanks

This is the second time I have used lens Direct. Both times the lens replacement was made simple by the quick online process, ease of shipping with the prepaid provided shipping info. and the online tracking updates. The end result was fantastic and I am already getting ready to send another order…highly recommend.

She was wonderful although I have not received the email with instructions or return label. Still waiting.

UPDATE - The company did get back to me and apologized. They are looking into the wording of their return policy. I received lens replacements for my own frames and the lenses are good. I ordered new frames and lenses. I picked the frame that matched frames that I already have as that has worked for me at other online retailers in the past. The frames bridge does not fit like a 17 like my other glasses do. They are unwearable. I contacted customer service to return the glasses. First I was told that they are not returnable because they are lens replacements. This is an entirely new pair of glasses, not replacement lenses. Then I was told the frames are returnable but the lenses are not. The Return Policy is extremely misleading. How they word it makes it sound like only "replacement lenses" are not returnable. "We offer a 30-day return policy on all products, excluding full-service lens replacement, which is covered under our Remake Policy. Returns must be in unused, undamaged condition." I am also having them make actual Lens replacements for a pair of frames I sent to them. That is a lens replacement. I'm praying they are ok. I have used several other companies and a new pair of glasses is a new pair of glasses, frames and lenses. Not "replacement lenses" They need to change their verbiage in the policy. If you can't afford to lose money be very careful with this company.

My order got to me super fast and ordering was very easy. Understanding the prescription requirements or how to obtain one was the only reason they didn't get 5 stars.

My initial order had a glitch. Be careful as it will accept order even if you forgot to enter a prescription. But then NYAH helped me so quickly on chat and uploaded my prescription and sent me a password reset. I hope my experience continues to be so good.

Good attention, and confidence from Chelsea and Bibi who assisted me. Thank you

The process takes too long. But the prescription was correct, and I got the glasses back undamaged. I also feel it's too expensive for just the lenses. But not as expensive as getting them at a brick-and-mortar glasses store. - Camila Alazo