Yvette L.
Bibi was very nice and welcoming
Bibi was very nice and welcoming! She assisted with the issue I was trying to resolve with no hesitation and conducted the phone call with kindness. I appreciated her help

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
Yvette L.
Bibi was very nice and welcoming! She assisted with the issue I was trying to resolve with no hesitation and conducted the phone call with kindness. I appreciated her help
Jonathan L.
The experience with Karielle was excellent!
Response from LensDirect.comMay 2, 2024
Hello Jonathan, Thank you for the 5-star review! We're delighted to hear about your positive customer service experience. Best regards, Nyah R. LensDirect Customer Happiness
Amelia
The ordering process is very simple. I unfortunately made a mistake on my order and quickly received a text from Karielle. She corrected my mistake on the order quickly and efficiently. I greatly appreciate the extra quick help and now my order will not incur delays because of my mistake. Thank you!
Mark K.
Sharissa helped me make a change to my order and was extremely helpful and pleasant.
Response from LensDirect.comMay 2, 2024
Hello mARK, Thank you for your 5-star review! We're pleased to hear that you found our service helpful. Best regards, Nyah R. LensDirect Customer Happiness
Monty
Sharissa’s patience, knowledge, and professionalism made all the difference in resolving my call to confirm an order that needed additional information. Fantastic costumer service plays an integral part in retaining and bringing in potential clients…mission accomplished, thank you Sharissa and LensDirect!
Anne L.
Bibi provided great information about my purchase.my questions were answered completely and plainly so I had more confidence about the process.
Mark D.
Kurshel was great. Very knowledgeable and took care of my query/concern very quickly. Thank you!
Response from LensDirect.comMay 2, 2024
Hello Mark, Thank you for your 5-star review! We're happy our proactive service made your experience smooth and easy. Best regards, Nyah R. LensDirect Customer Happiness
NANCY S M.
Sharissa Phillip was amazing. So helpful and understanding.
Response from LensDirect.comMay 2, 2024
Hello Nancy , Thank you for your 5-star review! We're pleased to hear that you found our service helpful. Best regards, Nyah R. LensDirect Customer Happiness