LensDirect.comReviews of lensdirect.com

I ordered contact lenses on January 4 2023. They have not shipped as of today March 21, 2023. I have had to to ask about their status and, when I have done so, I have been told that they should ship soon.

in order to write my review I had to give a star. I sent my frames and prescription in over a month ago. Initially I was told they needed my prescription which I tied around my frames. I contacted customer service and was told someone would get back to me. No-one did. Then I checked on the website and they updated to say they needed my measurement which I provided. Last week I called to check on my glasses and they upgraded my shipping for my inconvenience and was told glasses would go out last week sometime. Just checked on status and told lens still not received. After well over a month I have cancelled order and requested my frames back. Do yourself a favor and save some aggravation and order your glasses locally if you can. Have a nice day all

I received my contacts on a monthly basis. The USPS showed to have delivered my contacts on a certain date however they were not delivered to me. I might add that they were later in mailing them out so I was already running very low. I called to let them know I had not received them as the postal service said. I was told basically not their problem. I had to file a claim with the post office. I asked if they couldn’t be found and was told you can call back and can see IF management can help. I am in the retail business and if I send a customer a package and they say they didn’t get it I forward another product and I FILE WITH THE POST OFFICE CAUSE I AM THE ONE WHO MAILED IT! So I am now waiting for the process of the postal service and have no contacts. Needless to say I cancelled my subscription

If there was a 0 rating, I’d give it. I placed an order to have new lenses made for my existing frames on 2/11 and shipped my existing frames in the same day the box arrived to ship them in. It has now been almost 6 weeks, and I still don’t have my frames & new lenses back. Every rep I talk to tells me something different…they just keep giving me discounts…but that doesn’t help me see!!! My credit card has been charged and I have no glasses & no ETA as to when I’ll receive them. Will never use LensDirect again.

I ordered contacts for overnight delivery on the 2nd. Spoke with someone on the 8th - not sure why but was stuck in “verify prescription”. Apologized and was told taken care of. Today is the 13th. Hoping they show up today. While overnight was refunded, i’m still without contacts at a time they were really needed quickly. That is why i ordered them from here - showed in stock and overnight available. NEVER AGAIN will I use this company. Luckily there’s a lot of other options out there. DO YOUR RESEARCH!

After a month from sending my glasses to replace lenses I didn't recieve it back. I called and the person answered me said he cannot find my order although I received an email three weeks ago that they started working on my glasses. He told me that he will update me the next day which is Saturday but of course no one reaches out to me. When I called on Saturday they are closed although the website says the company working 9-6. I wished I had followed the reviews.

I sent my daughter's frames to this company 2.5 weeks ago for lens replacement & to date I have received several conflicting stories as to the status of when they will be completed! When I search logged into my acct on their website it comes up as there's no order found for me. Yet my tracking info shows the frames were received by them on 2/26/2023. Then I got an email they were received 2/27/2023. Then I get emails they've been putting the finishing touches on the lenses for over a week now, yet now there's no record?? I contacted multiple reps and each one literally has a different story! I'm legit questioning if they were lost by them or destroyed & I'm being stalled at this point. My daughter really needs her glasses back to see in school & I'm regretting using this company now!

I have ordered from This company multiple times and haven’t had any issues until this most recent order. I have signed up for auto ship so I don’t forget to order my lenses. My auto order was placed exactly one week ago. This entire week it has said “pending inventory”. No one has reached out to me to explain why or even let me know what’s going on. I have reached out and no one is responding. I have now run out of lenses due to waiting on this order and had to order from another company and PAY for rush shipping. I will no longer be doing business through Lens Direct.