Jeanette
Alex was very helpful
Alex was very helpful when I made a mistake in my order of contacts. I was able to return them and they sent out my new correct ones within a day.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
Jeanette
Alex was very helpful when I made a mistake in my order of contacts. I was able to return them and they sent out my new correct ones within a day.
Todd R.
Kayla was very knowledgeable and helpful to me with information I needed. She was pleasant and friendly but also professional in customer service.
Mike S.
It was quick and easy thanks Bibi
Ron C.
Keisha went above and beyond to address my urgent issues. Very quick and prompt. Extremely satisfied and excellent customer service. I'm so thankful she was the one to assist me. Appreciate you, Keisha!
JC B.
Nyah was terrific to work with. She figured out what my problem with the website was and helped me get my order placed.
TIM N.
Website was very easy to use, and company was able to do what all others I tried couldnt( make lenses for existing frames) Your website had an issue with the Veteran discount Button and Kayla was more than happy to sort it out for me and provide all the information I could possibly need for my transaction and wait time for my glasses. thankyou TimEvil
Kizzie S.
Thank you Alex for all your help . You were great !!
Michael D.
Received helpful and friendly customer service from Kayla. Looking forward to doing more busienss with Lensdirect.