LensDirect.comReviews of lensdirect.com

I placed an order to replace the lens with my new prescription on 4-3-2023 and uploaded my prescription as requested via PDF which per the website is an acceptable format. After I had finalized the order and the money was transferred via PayPal I received an email asking me to upload my prescription - had to send a .jpg, then I get an email asking for my PID, which I submitted via their app on my phone, said it was received in the app so good. 3 days later (today) I got an email addressing me by a different name, but the correct order number asking for my PID again. At this point, I asked for a refund as there was No way I'm trusting this outfit to make my lens, which I know hasn't been started as they keep asking for information I have already supplied. I have texted & emailed Lens Direct requesting a cancellation of the order and a refund. The best they could do was ask for my email via text and try to make the change I requested. This is NOT how you endear confidence in a customer. Overall not a good experience with this business. Am calling my bank to reverse the CC charges. Just finished looking at my Paypal account and they had set this up as a RECURRING charge on top of it all. Do not do business with this outfit, incompetent at best, and a scam at worst. EDIT: as of 4-10-2023 I was able to get my order canceled and am awaiting a refund. I still stand by my decision to not do business with this company. Edit2: 4-25-2023 Well after 2 weeks and being told, they had no record of my being charged, and having to prove they charged me my refund has finally been initiated per PayPal. Final update when I get my money back.

Had a prescription and sent them my new frames to fill. Took a while to get my glasses back from them. Over 3 weeks. When I finally got them, one lens was completely blurry. I told them I had a problem, now I am just getting the run around. I get asked questions about if I get headaches when I wear them and I told them, twice, that I don’t wear them because I can’t see out of one eye. My prescription is now expired and the last email stated they wanted me to go to my eye doctor and get my eyes measured and give them the info. I told them I work nights, 11 hrs and I sleep during the day which is why I used their service. Then I emailed them again and stated that I will remove the lenses and send them back to prove I just don’t want a pair of free glasses and they can just refund me. Now they are not replying at all. Going to dispute this charge on my credit card and report them to a business bureau. This is too much back and forth from a company that has one job!

If you want to wait weeks for contacts w/ bad prices go to them. If you want contacts within a few days of ur order and cheap go to 1800contacts

I've had a horrible experience from the beginning. It took 2 weeks and 2 follow up emails to get the box I paid for to send my glasses in. Once I finally got that sent to me, I mailed them in and the company had them for 2 months before they even started production. It took so long that I followed up 3 times and eventually had to have them change my address. They confirmed the change of address and added expedited shipping. I followed up AGAIN when another week went by and there were still no updates on their online tracker - I received no response. Today they rush shipped them TO THE WRONG ADDRESS after confirming that they'd changed the shipping address. Truly an awful company to work with and I would recommend staying far away.

If I could I’d give them a 0. Have used with LensDirect for years with no issues. No longer true. Ordered contacts 3/15 & on 3/21 was told the right contacts were ready & being inspected & packaged. No info since. Then on 3/24 was told left contacts were back ordered with no date to be available. Having been trying for a week to get some info with no success. As info their phone line is so busy you can’t even get through. Same with text & chat option. So email is it & getting no response. DO NOT ORDER FROM LENS DIRECT!!!

After a month of waiting, my order was still not fulfilled and I had to cancel and take my business elsewhere.

lenses took way too long. they did a sloppy job and I paid for engraving which they did not do. would not recommend.

It has been almost a month and my contacts have not shipped. The company finally answered my fourth email. They said my contacts are “backordered” with no estimate of when they’ll arrive. I had to order elsewhere, and that company had my order to me promptly, as a customer would expect. I think that customers should be aware of a weeks long “back order” BEFORE placing an order for something as necessary as contacts. If you look at reviews, unexpected delay due to “back order” appears to be a perpetual issue for Lens Direct. Also, please note that most of the 4 and 5 star reviews are for the customer service reps, not for the actually company. I wish I’d looked more closely. Update: I canceled my order due to the extreme delay and lack of updates. Days after receiving a cancellation confirmation email, my card was charged!