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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

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Tom F.
Jun 11, 2024
Kissel provided topnotch assistance to…
Kissel provided topnotch assistance to me in answering my questions and explaining the ordering procedure. I look forward to receiving the new lens.
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Gere L.
Jun 11, 2024
Kissel the representative at Lens…
Kissel the representative at Lens Direct is very pleasant, knowledgeable and professional assisted me with my order. Thank you
Report
Lori T.
Jun 11, 2024
Customer first !
Appreciate the quick help ! Very understanding and helpful
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Danielle O.
Jun 10, 2024
Kissel stepped in and resolved my issue…
Kissel stepped in and resolved my issue immediately. I just was making sure they knew I received defected lenses, and they took my complaint and sent me new ones. I didn't expect them too at all so appreciate that very much!
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Joanne
Jun 10, 2024
There was an issue with my lens…
There was an issue with my lens replacement Alex went above and beyond to fix the problem and be kind all along the way. Thank you!
Report
Roberta Noble S.
Jun 10, 2024
Diligent follow up!!
I accidentally sent in the wrong frames between two orders and they were were diligent in contacting me to ensure that my order was completed correctly! I can’t say enough about how Karielle handled the situation quickly! 5 star service!!!
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Shiferaw T.
Jun 10, 2024
Tamara was great
Tamara was great, very helpful & quick to respond.
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Dennis W.
Jun 10, 2024
Kind, Professional Support
I called LensDirect to confirm the correct replacement lenses for my Oakley sunglasses and was helped by Karielle who was kind, professional, and quickly answered my question.
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