Ivan G.
Amazing customer service
Amazing customer service, everyone is so helpful, Bibi was one of the best customer service representatives. We need more people like her, thank you again. I’m your customer forever

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
Ivan G.
Amazing customer service, everyone is so helpful, Bibi was one of the best customer service representatives. We need more people like her, thank you again. I’m your customer forever
Jessica
Nyah was able to resolve my issue quickly and was very professional and had great customer service skills.
Holly T.
Nyah was fast to respond and corrected my order
Yan
I had trouble accessing my account online. Called the customer service. Bibi was able to help me quickly locate my order and reset the password for my account to retrieve access.
Nely M.
I'm happy that they responded right away and we're able to help me with my dilemma. BIBI was the one who assisted me and she did an awesome job.
Nico R.
Karielle was great and very helpful . In literally 5 min she help me with resetting my password and help me with the upgrades for my order
Kermit J.
Karielle was wonderful - she listened, was patient with my overly careful wordy concerns. She had already had gone through the steps so was able to answer my every question completely and professionally. I feel very relieved knowing I got the best lenses for my needs.
Yael Z.
Spoke with Karielle twice. Yesterday, 6/20 and today 6/21. She has been responsive and helpful both times and is helping as efficiently as possible to help get our contacts to us as soon as possible! Thank you Kerielle!