LensDirect.comReviews of lensdirect.com

Nyah was very helpful in finding and sharing the information I wanted. He reassured me that my lens were being worked on. LensDirect has a tracker on their website. They need to use it.

Karielle Fowell gave great customer service

LensDirect convinced me a lens replacement was possible after the coating on my trusty 22-year-old glasses delaminated so much that using them became an exercise in seeing around the bubbles. I received a postage-paid package to send in the old glasses within days of placing my order; the package contained clear instructions *and* a small ruler to measure interpupillary distance, along with other ways to ensure my new lenses would fit well, such as dotting pupil positions on my old lenses with a marker (I used water-soluble paint). At first, I was reluctant to let go of my old lenses (They still work! Sort of!). I received a followup email reminding me to send my glasses in. Instead I sent questions to customer service. Kayla at LensDirect replied quickly and considerately and assured me that not only does everyone get their old lenses back, she'd make sure of it with an extra note. It's good to take the plunge after decades of procrastination.

Alex had a great attitude and was very helpful. Great service rep!

Used the web chat to obtain assistance with my account. Alex was very polite and helpful, and resolved the issue quickly.

Keisha, who handled my case, acted quickly, courteously, and decisively to fix my issue. I now have my lenses!

Bibi was very helpful and was able to help me with my request.

Just great customer service with Nyah and Kissel. They answered all my questions promptly.