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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

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Jenni
Jun 25, 2024
Great customer service
This company has always been great to deal with. Their customer service is easily to contact by chat or phone. Alex was able to help me out when I ordered the wrong brand of contacts. Thanks for the assistance.
Report
Bladdymir
Jun 25, 2024
Kayla was great.
Kayla was great. She took her time to resolve my concerns.
Report
Lety
Jun 25, 2024
Alex was very helpful in getting the…
Alex was very helpful in getting the prescription verified quickly and providing thorough responses to my questions.
Report
Rachel
Jun 25, 2024
The customer service rep Nyah was…
The customer service rep Nyah was great! Very helpful and solved my problem without any issues.
Report
FO
Jun 25, 2024
Positive, but a bit long wait time.
Wait time could be better, but the customer reps named Bibi was very nice. No issues.
Report
Ariel M.
Jun 25, 2024
A great service with amazing customer…
A great service with amazing customer support. They were prompt and professional, answered all of my questions, and overall were amazing to work with. I spoke with Nyah when I had a question and they were wonderful. They answered every question and followed up with me again.
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Haroon N.
Jun 25, 2024
nyah was awesome
nyah was awesome. thank u!
Report
Ann D.
Jun 25, 2024
Great Customer service and fast on…
Great Customer service and fast on getting things done. That’s why I will always shop with you all for all of my eye needs. Thank you!! Awesome Work!! Nyah was absolutely the best and was very helpful!!! Thank you
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