Cassandra C.
Amazing customer service
Amazing customer service. Kissel was very helpful in facilitating my exchange. Would recommend!

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
Cassandra C.
Amazing customer service. Kissel was very helpful in facilitating my exchange. Would recommend!
Natasha
Nyah was excellent
Jean-Paul N.
Was very attentive. Listened to every request I had. Quickly resolved it. Then asked if I needed anything else. And was fine with staying on the line to wait for me to receive an email.
Nancianne G.
Keisha answered all my questions and was a pleasure to talk to!
Ayrton F.
Bibi messaged me back quickly after I sent the initial text about my prescription not being processed. After sending over the required documents, it was processed quickly and made my problem to be taken care of quickly and effortlessly.
James R.
Kayla was wonderful. I sat on chat waiting for a response so long I just called in. She helped me with ease. I’ll be back because of this great service.
N J.
Bibi was helpful and quick to respond
Sonya L.
There was a pretty long queue, so it took a little while for me to get through to a person after the chatbot but once I did, Nyah was very helpful and solved my issues immediately.