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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

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mohamad reza M.
Jun 29, 2024
Just a wow
Just a wow. Very professional and smooth process. Reasonable price and quality work. Highly recommended. Will come back again for sure.
Report
Leilani
Jun 29, 2024
Quick response and assistance when…
Quick response and assistance when sending information. Helped with some of my limited ability to download photos offering different options, that I could do.
Report
Martin U.
Jun 29, 2024
Great customer service
Great customer service! I’m a frugal guy. I searched extensively for the best price, and Lens Direct was the winner! Great customer service, cheap prices, what else can you ask for!
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Lucinda C.
Jun 29, 2024
Lens Direct Cusomer Service
Keisha's customer service from Lens Direct was outstanding. She made sure my concern was resolved with the utmost care. I am very pleased with the service at Lens Direct thanks to Keisha.
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Rob W.
Jun 29, 2024
Alex was great to deal with!!!
Alex was great to deal with & really took the extra time to make sure all my orders were correct & the needed updates made!!!
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LisieR
Jun 28, 2024
Sharissa did an excellent job…
Sharissa did an excellent job reassuring me she could help with the review/update of my order. Thanks, Sharissa.
Report
Jenna
Jun 28, 2024
Keisha was extremely helpful and…
Keisha was extremely helpful and punctual with her communication in an issue regarding a contact lenses order
Report
Tim B.
Jun 28, 2024
Worth it.
Really great to work with. very helpful and patient and care very much about getting it right. worth it!
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