PG
I was sent the wrong brand of contacts
I was sent the wrong brand of contacts. I contacted them & was sent a return label for a refund. I was told the correct contacts would be ordered (in stock) and be complimentary since it was their mistake. A week later they told there is no refund, instead a credit was issued towards the replacement order. Then I was told the replacement order was on back order with no expected date of shipment. I cancelled my order and requested a refund! VERY BAD CUSTOMER SERVICE!
Response from LensDirect.comJun 5, 2023
Hello PG, I'm sorry to hear that you were not happy with your experience with our company I was not able to find your specific order in our system with the information provided in this review. I have requested that TrustPilot ask you for some information regarding your order. Please provide the information to TrustPilot so that I can look into this for you. Thanks, LensDirect Customer Service Hello Phyllis, Thanks for the information you have provided, I was able to locate your order details. We’re sorry to hear of your less-than-satisfactory experience with our company and hope you will accept our sincerest apologies. Being known for our great customer service, it’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. we would like to make things right. Upon review, I noticed that the order has been refunded and as per your request, the replacement order canceled. We will reach out soon and you should get a call from us to determine how we can provide a solution that makes you smile. Sincerely, LensDirect Customer Happiness