Duha A.
Good customer service
Good customer service! I had to cancel an order after it was confirmed and they refunded the whole payment.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
Duha A.
Good customer service! I had to cancel an order after it was confirmed and they refunded the whole payment.
Sue O.
Thank you for your stellar customer service!
Kara U.
Thank you Nyah for being so very accommodating, polite, and helpful!
Thomas M.
Nyah was fast and competent.
Deep P.
Frames I originally wanted to get it done for lens replacement, I wasn't able to. I contacted lens direct over phone call nyah, took great care of my situation. made sure I am still getting my another frames done, she checked everything on her end this is 5 star customer service.
Mridu S.
She was great.
Shawnalee W.
Karielle was able to help me quickly and pleasantly.
Don B.
Kissel was very helpful in filling my order request that I had difficulty trying to complete online. She deserves 5 Stars!