Michael
Good experience
LensDirect had my lenses in stock at a good price. The lenses arrived when scheduled, which was about a 10 days after I placed the order. They lived up to my expectations. I definitely saved money over purchasing directly from the optician. The one strange part of the transaction was that I didn't get a confirmation email from LensDirect immediately after I placed the order. That didn't come until the lenses shipped, several days later. All I got was something from Google indicating that I had made a purchase from a Google Trusted Store, but it didn't contain my order details. I also didn't like the "handling fee" of about $1.50 that was added in at the very end of the transaction, which isn't going to be reimbursed by my vision insurance. Had that $1.50 simply been baked into the price of the lenses, it would have been reimbursed, and it also would reflect a more accurate cost for the lenses when checking the price online. Despite these two minor complaints, I am satisfied with the web site, the purchasing process, the price and the shipping time. I would consider LensDirect again.
Response from LensDirect.comMar 1, 2017
HI Michael! Thank you so much for such an amazing review! We are so grateful to hear about your experience with us. It is very strange that you didn't receive an email confirmation from us immediately after placing an order. Sometimes emails get sent to the spam bin. Please make sure to check in there just in case! We like to hide in there a little bit. The $1.50 charge is a Processing Fee. That is for every order that is placed by the customer. If you have an AutoRefill with us, that fee goes away because it is placed by us! It also saves you a bunch of money and you never run out of contacts. I appreciate you sharing these feelings with us. It gives us a lot to think about for the future of LensDirect! I hope to see you again soon. Have a great day! The LensDirect Team