LensDirect.comReviews of lensdirect.com

Response from LensDirect.comJun 23, 2023

Dear JR, I’m so sorry that you had issues with your Lens Replacement order. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are a bit disappointed that we don’t meet your expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. You can feel free to contact us at 1-800-536-7111. Sincerely, LensDirect Customer Happiness

Response from LensDirect.comJun 26, 2023

Dear Erica, Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Upon review, I noticed that the order was shipped out to the address that we have on file for you but the carrier has advised that the address is incomplete. We hope to have the opportunity to serve you better in the future. Please feel free to contact us directly at 1-800-536-7111 so we can discuss your experience further. Thank you again for your feedback and for choosing LensDirect. Best regards, LensDirect Customer Happiness

Response from LensDirect.comJun 20, 2023

Hello Truman, I'm sorry to hear that you were not happy with your experience with LensDirect.com. I was not able to find your specific order in our system with the information provided in this review. I have requested that TrustPilot ask you for some information regarding your order. Please provide the information to TrustPilot so that I can look into this for you. Thanks, LensDirect Customer Happiness

Response from LensDirect.comJun 19, 2023

Hello Hugh, We’re sorry to hear of your less-than-satisfactory experience with our company and hope you will accept our sincerest apologies. Being known for our great customer service, it’s important that our customers are more than satisfied and we would like to resolve this issue immediately. we would like to make things right. Upon review, I noticed that the Lens Replacement order was placed on July 12th, 2022, and you reached out 11 months later to inform us that you were having issues with your lenses. As per the company policies, your new lenses are backed by a 1-time, 90-day warranty. Hence the reason we were unable to process a recut. Please see the link below.https://www.lensdirect.com/return-policy We will reach out soon and you should get a call from us to determine how we can provide a solution that makes you smile. Sincerely, LensDirect Customer Happiness

Response from LensDirect.comJun 13, 2023

Hello Young, We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with the services rendered. We pride ourselves on our customer and delivery service and the high quality standards we maintain. We would like to make things right. A recut order has been processed and you can expect a call soon to discuss what occurred and how we might make it up to you. Should you require any further assistance please feel free to reach out at 1-800-536-7111. Yours sincerely, LensDirect Customer Happiness

Response from LensDirect.comJun 12, 2023

Hello Terri, I'm sorry to hear that you were not happy with your experience with LensDirect.com. I was not able to find your specific order in our system with the information provided in this review. I have requested that TrustPilot ask you for some information regarding your order. Please provide the information to TrustPilot so that I can look into this for you. Thanks, LensDirect Customer Happiness

Response from LensDirect.comJun 6, 2023

Hello RB, I'm sorry to hear that you were not happy with your experience with LensDirect.com. I was not able to find your specific order in our system with the information provided in this review. I have requested that TrustPilot ask you for some information regarding your order. Please provide the information to TrustPilot so that I can look into this for you. Thanks, LensDirect Customer Happiness Dear Randy, Thank you for providing your order information and for taking the time to share your experience with the company. I am so sorry that you were having issues with uploading your prescription. And I do want to thank you for bringing this issue to our attention, Randy. We pride ourselves on maintaining the highest quality standards for our customers but we didn’t measure up. This is not how we aim to run our business. We’re currently making adjustments to make sure those types of issues doesn’t happen again. We appreciate your feedback, as it’s helping us to improve and ensure a better experience for you next time. And in regards to the review request you received, we just needed some more information so we could locate the order detail, my apologies that you felt harassed that was not the intention. Your review is concerning to us and we need to know more. We hope you’ll give us an opportunity to discuss this further with you, and would appreciate if you reached out to us at 1-800-536-7111. Sincerely, LensDirect Customer Happiness

Response from LensDirect.comJun 5, 2023

Hello Sid I'm sorry to hear that you were not happy with your experience with our company. I was not able to find your specific order in our system with the information provided in this review. I have requested that TrustPilot ask you for some information regarding your order. Please provide the information to TrustPilot so that I can look into this for you. Thanks, LensDirect Customer Service Hello Sid, We're sorry to hear that you experienced a delay in receiving your order and that your frames were damaged. We understand how frustrating this can be and we apologize for any inconvenience. It's very disappointing to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience. We would like to address your specific concerns and make things right. Our customers mean a lot to us, and we'd like to resolve this for you ASAP. Can you shoot me an email at [email protected] to continue the conversation? I look forward to hearing from you. Your comments are invaluable to us and we will take them into consideration. Thank you so much for your patience, Sincerely, LensDirect Customer Happiness