LensDirect.comReviews of lensdirect.com

Excellent representative despite my rudeness and frustration. Defused the situation and resolved the issue.

This company offers a great service that is truly unique; offering the answer to questions about solving our glasses problems that have been bothersome for years. I am so relieved to have my glasses problems resolved in such an amazing service process. Every aspect is great. Thank you very much for this opportunity. SeDeta

I had the pleasure of working with Karielle to have my prescription updated in my eyeglasses. She spoke to me and confirmed my order details and acknowledged that I was returning for business. She dug into the minutia of my request and order to better understanding why I chose express delivery. After confirming the accuracy of the order, she set the expectations on the lenses being made and confirmed my shipping address. I ended the call relieved, confident, and thankful that Karielle made time to speak with me as long as necessary about my order. I left the call feeling appreciated as a customer, and more importantly, I felt respected and heard. Karielle should be the national spokesperson for the service in customer service. These types of interactions are why I am a returning customer.

She was very patient and assisted me. Thank you.

Spoke to Karielle to update my prescription which I was having trouble doing online. During out interaction my cellphone was having reception issues and Karielle was very patient and thought out side the box to get the prescription to her by other means other then text! Thank you so much for your help!

My package got lost in the mail and Karielle was so helpful to get a replacement sent.

Karielle was very knowledgeable and very helpful with getting my prescription uploaded.

Kiesha was helpful in helping me add my prescription into my order. She was able to answer all of my questions!