LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 418 reviews with 4 stars · Clear filters

Samuel
Apr 1, 2017
It takes too long from the time an …
It takes too long from the time an order is placed until it arrives in the mail. I still haven't received the last order.
Response from LensDirect.comApr 20, 2017
Hi Samuel! Thank you so much for reviewing us! We appreciate hearing from all of our customers about every experience. I was reviewing your order and completely understand your frustration. I see that USPS delivered your lenses and it was signed for by someone. However, when you contacted us to inform us that you never received it, we sent you a replacement package. I hope that you received your replacement package in a timely manner! We know how important contact lenses are and we do not want you to go a day without them. Please let us know if there's anything else we can do to help! We hope to see you again soon and that this never happens again. :) Have a great day! The LensDirect Team
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Cathie
Mar 30, 2017
It took a lot longer than I expected …
It took a lot longer than I expected for me to get my contact lens; however, my account representative, Mike Michinski, was excellent. I called LensDirect and spoke with a female, who was no help at all. I then sent an email to Mike, who took action immediately. He was very apologetic and explained the delay. He took many steps to ensure that all that could be done was done.
Response from LensDirect.comApr 20, 2017
Hi Cathie! Thank you so much for taking the time to review us! I apologize about the delay. Toric lenses are difficult to map when they get in. That's why we are grateful for representatives like Mike who is willing to do anything to make sure our customers are happy. :) We hope to see you again soon. Have a great day! The LensDirect Team
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Bob
Mar 26, 2017
Prescription Error
Some mishaps with prescription but proper lenses were eventually delivered.
Response from LensDirect.comApr 10, 2017
Hi Bob! I am sorry to hear about a little mishap with the prescription. I think I can help explain things! It looks as though you sent us a prescription for glasses. When ordering Avaira Torics, we do need a valid contact lens prescriptions. These particular prescriptions contain different information than the glasses prescription. So, instead, we had to contact your doctor for verification. Since they did not contact us back within 8 business hours of our message, we were legally obligated to send you what you ordered. I hope this helps explain things a little! For the inconvenience, I have put $5 onto your account for your next order. Just remind your dedicated rep of when you want to use it and they will be there ready to help! Please always let us know if there's anything we can do to help. Have a great day! The LensDirect Team
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Desiree
Mar 24, 2017
Satisfied customer
I've ordered from Lens Direct a few times now. I compared prices years ago and hope that the cost is still the lowest (or close) out there. Btw, you need to consider shipping costs when comparing prices. The service has been good, fast delivery, no problems.
Response from LensDirect.comMar 30, 2017
Hey Desiree! Thank you so much for such an amazing review! I am so grateful that you were able to find exactly what you needed with us for your contact needs. It's music to my ears! We hope to see you very very soon! Have a great day! The LensDirect Team
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Sandra
Mar 21, 2017
Easy Ordering; Best Prices
LensDirect was the least expensive option for my prescription! It was easy to order. Shipping took a bit longer than I expected but I didn't expedite shipping.
Response from LensDirect.comMar 23, 2017
Hi Sandra! Thank you so much for such a great review! I love hearing that you had such a great time ordering with us. :) However, I am not so happy to hear that you had to wait a while for your contacts. :( Next time you order with us, be sure to tell your representative that I gave you expedited shipping so that it can get to you as soon as possible! I hope this helps a little bit. :) Can't wait to see you again in the future! Have a great day! The LensDirect Team
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Maria
Mar 17, 2017
The color wasn't the same gray i had before
Took about 2 1/2 weeks to get. Gray wasn't the same gray color like I had before. It was darker than the last.
Response from LensDirect.comMar 23, 2017
Hi Maria! I apologize about that delay. We are at the beck and call of the manufacturer with these particular lenses so, whenever they want to send them is usually when we receive them. As for the color, I apologize that there is nothing I can do about changing the color. There is, however, a website where you can go into their "studio" and see the color on yourself! Here it is: http://www.freshlookcontacts.com/color-studio/ For the delay in shipping, I will be giving you free expedited shipping on your order! No one should have to wait that many days for their contacts. Just let your representative know that I wanted you to have free shipping and they will happily put that on! I apologize once again about everything. If you have trouble with your lenses again, please let us know and we will best assist you! Have a great day! The LensDirect Team
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Melissa
Feb 9, 2017
Defective contacts and horrible customer service. EDITED after resolution
I ordered two boxes of contacts, one for the left eye and one for the right. The left box was ok. the box of contacts for the right eye were defective. After only ONE DAY, each contact would lose shape, becoming pancake flat or wavy and unusable. (after soaking overnight in solution for only one night). I called to report this issue and they do not do returns unless the package is unopened. Obviously I wouldn't know they were defective if I hadn't opened them. Do not buy from this company unless you want to waste a lot of money. EDIT The company did send me replacement lenses after I posted my review. I changed the rating. I would have been nice if the actual customer service rep was helpful, but at least it was eventually corrected.
Response from LensDirect.comFeb 10, 2017
Hi Melissa! I am so so sorry to hear about all this. I am hoping that I can help! First of all, I am so sorry to hear that the right eye box was defective. I know how that's the worst when it comes to a body part that's so sensitive. Yes, it is true that we cannot accept product back that is opened. Unfortunately, that is a health policy. BUT, we can send you out a replacement package and that's EXACTLY what we're going to do! We ordered those today, confirmed with your doctor about your prescription, and will be shipping those on Monday. I'm not sure who you spoke with, but if you ever need any help, you can always ask for Kathryn and she will best assist you. (That's me!) For the inconvenience, I also added $5 into your account. I hope I helped a little! Please let me know if I can assist further. I hope to see you in the future! Have a great day! The LensDirect Team
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Joy
Feb 9, 2017
Quality product cost much less
This company is great because I got the same contacts offered by my eye dr and other major websites for much much less..... I couldn't believe how much less they cost ! Delivery was longer than I expected but who cares when you save so much. I won't use 1800contacts ever again they are almost double the price.
Response from LensDirect.comMar 1, 2017
Hi Joy! Wow, this makes me happy! I love hearing that ordering with us was great. We always try to be the lowest price for contacts. No one should have to struggle to be able to see. Can't wait to see you again soon! Have a great day! Have a great day! The LensDirect Team
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