Nicholas R.
Customer Service You can be Proud Of
Karielle was friendly, courteous and informative. What more can one ask for?!

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
Nicholas R.
Karielle was friendly, courteous and informative. What more can one ask for?!
Jay F.
Jade was very helpful and patient with my questions…thank you
Tracy
Keisha was really professional in every way. Very pleased with her customer service.
aleyna M.
Bibi was super nice and efficient
Larry
Kissel was very helpful, professional, and yet friendly. She answered my questions and frankly, I was going to cancel my order getting on the call but the experience I had with her cause me not to do that and to give you guys a chance, despite the limitations of your, customer satisfaction policies Specifically what I mean by that is if I’m not satisfied with the vision that I have, i.e. the quality of the lens I have no recourse unless you made a mistake. Again, Kissell is the reason that I’m becoming a new customer. She is outstanding.
Rich W.
Super polite
Jeanne
I just received my new glasses. They are perfect!!! I can actually say that these no-line progressives are better than those I have been getting from my local Optician!! My vision is crystal clear from reading to mid-distance, to far away. The glasses came so quickly too. I had multiple communications with some representatives from Lens Direct and they were all so kind and helpful. Lastly the price of my new specs was unbeatable!! Love this company!! I will be back for contacts and glasses :)))
Patty Couch B.
EXCELLENT, TOP- NOTCH EXPERIENCE. Sent a favorite pair of reader frames for lens replacement. From the day LensDirect received them to the day I got them was incredibly 4 days. My RX is spot on and the frames were returned in a great case. They even return the old lenses. Sending another pair of frames I love for lens replacement. Thank you LensDirect. ❤️