DC
Keisha answered the phone and was very…
Keisha answered the phone and was very helpful

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
DC
Keisha answered the phone and was very helpful
S M.
She was very helpful!
Frank
Keisha was very courteous and helpful with my order changes. Prompt & efficient.
Teresa B.
I was wrong & she was patient with me
Madison
I've needed to contact LensDirect customer service a few times (for issues on my end, not theirs) and they're wonderful everytime! Karielle assisted me this time, and she fixed the problem right away. I'd meant to delay an order and didn't get to it in time before it went through, and she was able to successfully cancel it. It's a relief to know that LensDirect's customer service is so on top of their game; I never stress about needing to reach out to them. Other companies should take notes from LensDirect on how to treat their clients/ customers. Thank you Karielle and LensDirect!
Edward “stlouiemo” L.
Bibi answered my questions and made sure I had the order set up correctly.
Richard
Nyah and the Lensdirect team have provided amazing customer service, responding promptly and thoroughly to my questions along the way.
David B.
Easy to make adjustments to online order, fast and quick changes.