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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

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Barbara M.
Sep 20, 2024
Nyah was GREAT
Nyah was pleasant, friendly, helpful and efficient. She resolved my issue quickly and advised me of the outcome and that I didn't need to do anything further.
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John C.
Sep 19, 2024
Excellent customer service & pricing
Nyah provided excellent customer service & as a result, we are definitely getting a few sets of prescription glasses!! The price is outstanding. Many thanks
Report
JC
Sep 19, 2024
Jade was very helpful and thorough on…
Jade was very helpful and thorough on the call today. She handled my situation with care and fixed my order from being processed incorrectly. Great customer service rep!
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Lee G.
Sep 19, 2024
FANTASTIC
FANTASTIC , ANSWERED ALL QUESTIONS 5 STAR !!!
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Kathleen
Sep 19, 2024
Love this company
Love this company. It was so easy to get new lenses without the hassle of going and waiting and spending so much money. Sent them my glasses, and they sent them back perfect minus the scratches. Also ordered a new pair. Zain in customer service was especially helpful and took care of my concerns immediately. Would definitely recommend this company.
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Daniela T.
Sep 19, 2024
Nyah was very profesional and helped me…
Nyah was very profesional and helped me with my order very quick.
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Pier Gilmore R.
Sep 19, 2024
customer service was very knowledgeable…
customer service was very knowledgeable and not only started the process but helped finish the process
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STU L.
Sep 19, 2024
LensDirect made me see the light!
LensDirect made me see the light—literally! When my sunglasses needed a makeover, Karielle swooped in like a lens superhero. She made the whole replacement process a breeze, and now my shades are so sharp, I’m practically dodging compliments. Thanks, Karielle, for saving my sunny days! Your customer service is impeccable.
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