LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 418 reviews with 4 stars · Clear filters

Bagdy
Jun 2, 2017
Quick and simple process
Quick and simple process. Had issues uploading my Rx via mobile. File size was too big but want prompted this on the mobile site. Upload was fine on the desktop.
Response from LensDirect.comJun 15, 2017
Hi Bagdy! Thank you so much for reviewing us! We are always grateful for our customers to give us any feedback they can. We are looking into fixing this issue. Thank you for letting us know about it! By the time you need to upload a prescription again, hopefully this will all be fixed. :) Have a great day! The LensDirect Team
Report
James
Jun 1, 2017
Not bad
Prices weren't great, but were competitive. It took a little while for them to confirm my prescription, but not much longer than most. Overall the process was the easiest I've experienced in ord\ering contacts online, though.
Response from LensDirect.comJun 15, 2017
Hey There James! I am so happy to hear that you had a good experience with us! We know how rare it is to find a company to put your trust in so we're so happy you picked us. It's quite an honor! We try to keep our prices as low as possible. Not just for products, but with our coupons included. Keep an eye out for any amazing deals we might have! Can't wait to see you again soon. Have a great day! The LensDirect Team
Report
Ashlie
Jun 1, 2017
Ordered online but had a few …
Ordered online but had a few difficulties adding different people to my order since I have a family that all wear contacts. Called customer service and the person who answered was difficult to understand and not overly friendly but finally did get the job done. Quick shipment
Response from LensDirect.comJun 15, 2017
Hey There! I am so happy to hear that you had a good experience with us! We know how rare it is to find a company to put your trust in so we're so happy you picked us. It's quite an honor! We hope that every order is exactly like this one. If there's anything we can do to make any part of your order better, please let us know and we would be happy to help! Have a great day! The LensDirect Team
Report
ROBIN M.
May 31, 2017
Ordering and reordering is very easy
Ordering and reordering is very easy, the shipments come quickly I would like the price to be a little more competitive but I am happy with the products and order procedure.
Response from LensDirect.comJun 15, 2017
Hey There Robin! I am so happy to hear that you had a good experience with us! We know how rare it is to find a company to put your trust in so we're so happy you picked us. It's quite an honor! We try to keep our prices as low as possible. Not just for products, but with our coupons included. Keep an eye out for any amazing deals we might have! Can't wait to see you again soon. Have a great day! The LensDirect Team
Report
Marshall M.
May 17, 2017
Always the best price
Always the best price and super fast shipping. The only issue I have is that if my contacts are out of stock it doesn't tell me that when I place my order. Says in stock no matter what.
Response from LensDirect.comMay 31, 2017
Hey There! I am so happy to hear that you had a good experience with us! We know how rare it is to find a company to put your trust in so we're so happy you picked us. It's quite an honor! We also greatly appreciate your feedback! We have talked to our development team and are working on a process to make this more convenient for our customers. We hope to get this fixed up quite soon. We hope to see you again very soon. Thank you again! Have a great day! The LensDirect Team
Report
Becky
May 10, 2017
Great service
Great service. one thing to watch out for, you can't use the coupons on most of the contacts due to manufacturers setting the lowest price they can be sold for
Response from LensDirect.comMay 12, 2017
Hi Becky! Thank you so much for reviewing us! We do have coupons that you can use to take down the price of your order. All you have to do is ask your dedicated account representative about our best deals! I hope that you come back very soon! Have a great day! The LensDirect Team
Report
David
May 10, 2017
Well the first set sent were incorrect …
Well the first set sent were incorrect for the right eye. The second set sent were again incorrect for the right eye. We'll see how the third set shows up if they get it right. But with all that said they have been really nice and helpful. So while less than competent QC and verification of order they have great customer service so far....
Response from LensDirect.comMay 12, 2017
Hi David! Thank you so much for reviewing us! I apologize about all the inconvenience you have been caused. There were some miscommunications with our shipping department for your order. We have rectified this with them and put procedures in place so that this never happens again! We would love to rectify this! Let us know when you are running low and we will send you a 3 months supply on us. Just email your dedicated account representative and they would be happy to help with anything you need. I do hope that this helps a little. Please let us know if there's anything we can do to help you further. We would be honored to keep you as a customer. Have a great day! The LensDirect Team
Report
Sharon
Apr 25, 2017
Service has always been very cordial
Service has always been very cordial. It is the contacts I have problem with. They tear very easily. I recently received a shipment and on the 3rd day of wearing the L one tore. They are expensive and I want to get the full month out of each one.
Response from LensDirect.comApr 28, 2017
Hi Sharon! I am so happy to hear that ordering with us has been a good experience! But, I am sorry to hear that the lenses are tearing. What I'm going to do is call your doctor and make sure it is okay to order you trials to replace the ones that tore. They are the same lenses you usually wear, just individual and free! But if they are still tearing, please contact your doctor. They may not be the lenses for you. Please let me know if there's anything else I can do to help you! We're always here to help! :) Have a great day! The LensDirect Team
Report