aiden
Friendly and quick
Friendly and quick. Employee's name was Kissel.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
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Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
aiden
Friendly and quick. Employee's name was Kissel.
Jennifer
I accidentally made an order and they were very quick to respond and have it taken care of via text which was super simple! Thanks!
Brittany P.
Nyah was quick acting and understanding of what I needed done. Thanks!
Valentina
Kissel was a great help and got my situation situated right away! Took less than a minute to fix my issue.
Don V.
Nyah was very helpful with correcting and updating my email address in your system. She also helped me place an order for replacement lenses Give the girl a raise! Don Verrico
Rich B.
Had an issue with an order and was a little upset. Abigail was my CSR and she did a wonderful job to defuse the situation and made sure my needs and concerns were addressed. She is definitely and asset for LensDirect.
TheMaxwell
A very pleasant person
Tereu
It was a great pleasure to speak with Kissel to confirm and complete my order. She explained the process and I look forward to receiving my glasses in the coming weeks. Job well done Kissel!!