Anna K.
Excellent customer service
Excellent customer service! Kissel Henry helped me with missing package and I received it shortly.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
Anna K.
Excellent customer service! Kissel Henry helped me with missing package and I received it shortly.
John F.
Great customer service from Abigail
David
Kayla helped me make a change to my Rx and was very helpful in taking care of my concern. She made me feel my issue was important and that it was promptly taken care of.
Kaitlin
Thoughtful and easy response. Keisha took care of my needs without hassle and with kindness. I appreciate you!
Karen C.
Kayla explained in detail where I needed to look to find just what I needed! She was patient and helpful.
Ashley I.
Nyah was very helpful and helped me resolve my issue quickly and efficiently.
Kerry D.
Abigail , was friendly and informative as well as providing information needed to insure I was able to input the correct information for my 2 pairs of glasses.
Amy
Bibi was excellent in helping me with my reorder of contact lens. She was patient and kind and wonderful to talk to.