SD
Excellent Customer Service
Sharissa P. was really helpful and she was able to resolve the issue with my prescription much quicker than I thought was possible.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
SD
Sharissa P. was really helpful and she was able to resolve the issue with my prescription much quicker than I thought was possible.
Jason W.
I had an excellent experience with Nyah! She was incredibly helpful in assisting me with ordering my contacts and guided me through completing my online vision test seamlessly. Her professionalism and friendly demeanor made the process stress-free and efficient. I truly appreciate her attention to detail and patience. Thank you, Nyah, for outstanding customer service!
Jason
My card was charged an incorrect amount. I emailed LensDirect and asked them to rectify the balance. They replied same day and instantly refunded the difference. No Hassle! I was helped by Nyah who was very professional and courteous! They have secured another satisfied customer.
Julie C.
The rep was great. She was patient and helped me resolve my issue
Megan R.
Bibi was very informative and kind
BABAAOL.COM
All done well to customers satisfaction. Had to request to speak to supervisor, but due to desire for Kayla to continue my good relationship with lens direct , she was able to take care of issue with return and refund. I will continue to do business with lens direct!
Michael L.
Thank you Sharissa for your help today!
Shelley
Very good communication regarding my product question. Very helpful.