John J.
Excellent customer service
Bibi provided friendly, excellent customer service that resolved my questions efficiently.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
John J.
Bibi provided friendly, excellent customer service that resolved my questions efficiently.
Luis B.
The agent was very helpful and thorough
Cathy P.
Very professional and courteous. She totally listened to understand my problem. Being nice goes a long way. Thanks!
Rosanne S.
Bibbi did an excellent job explaining the process of receiving my new lenses. Thank you!
Kelly P.
Kissel really helped me get my tracking information.
Av G.
Miguela is very prompt and helpful
Sara H.
Was unable to place an order online and Abigail offered to place for me. Great customer service!
Nikki
Kissel was super friendly and easy to work with. Very Pleasant!!