LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

Charles C.
Aug 28, 2026
lens help
Great customer service from Mario helping me figure out how to do lens replacement
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Adelina
Aug 28, 2026
Chela review
Chela was very helpful with placing my order. Very knowledgeable and went the extra step to explain everything with my lens purchase for my glasses and sunglasses. Very polite, helpful and a wonderful asset to the company. She made my first experience with LensDirect a great experience.
Response from LensDirect.comAug 28, 2026
Hello Adelina! We’re delighted to hear that Chela made your first experience with LensDirect such a positive one. We’ll be sure to share your kind words with her she’ll be thrilled to know that her knowledge, helpfulness, and attention to detail made such a difference. We truly appreciate you choosing LensDirect for your glasses and sunglasses, and we look forward to serving you again!
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Melia H.
Aug 28, 2026
Jaron was very helpful in resolving my…
Jaron was very helpful in resolving my issue. Really appreciate his follow through.
Response from LensDirect.comAug 28, 2026
Hello Melia! We’re so glad to hear that Jaron was able to resolve your issue and provide the follow-through you needed. We’ll be sure to share your appreciation with him. Thank you for choosing LensDirect we truly appreciate your support!
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Kathleen Perez S.
Aug 28, 2026
Jaron was extremely helpful with…
Jaron was extremely helpful with assisting me and very understanding as well. I wish all my dealings with online marketing could be as stress free. I appreciate Jaron and his professionalism and also his kind words and understanding. Thank you Jaron 😊.
Response from LensDirect.comAug 28, 2026
Hello Kathleen! Thank you so much for your heartfelt review! We’re thrilled to hear that Jaron made your experience stress-free and provided the understanding, professionalism, and kindness you deserve. We’ll be sure to pass along your wonderful feedback to him he’ll be delighted to know how much you appreciated his help. Thank you for choosing LensDirect, and we hope to make all your future experiences just as smooth and positive! 😊
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Robert G.
Aug 27, 2026
Good service
Helpful and capable
Response from LensDirect.comAug 28, 2026
Hello Robert! We’re glad to hear you found our service helpful and capable. We truly appreciate your feedback and your trust in LensDirect. We look forward to assisting you again!
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Kyle
Aug 27, 2026
Lexie
Lexie was so nice, quick, and just helpful to interact with when there was an error in my order! Appreciated her assistance greatly!
Response from LensDirect.comAug 28, 2026
Hello Kyle! We’re delighted to hear that Lexie was able to assist you quickly and make the experience a positive one, especially when there was an issue with your order. We’ll be sure to pass your lovely feedback on to her. We truly appreciate you taking the time to share your experience!
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Howard L.
Aug 27, 2026
I sent a text asking for help on an…
I sent a text asking for help on an order I had made with Lens Direct over a year ago. Bibi replied within minutes, with the requested information. I wish all companies responded that quicky and positively!!
Response from LensDirect.comAug 28, 2026
Hello Howard! We’re thrilled to hear that Bibi was able to respond so quickly and provide the information you needed, even regarding an order from over a year ago. We truly appreciate your kind words and are so glad we could make your experience a positive one.
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Wagmore
Aug 27, 2026
Mario was so patient with me
Mario was so patient with me, fielding my myriad questions. I’m so thankful he explained everything about my order clearly and with kindness. He’s an asset to Lens Direct.
Response from LensDirect.comAug 28, 2026
Hello Wagmore! We’re delighted to hear that Mario took the time to answer all your questions and made sure everything about your order was clear. Your kind words mean a lot, and we’ll be sure to share your feedback with Mario. We’re lucky to have him on the team!
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