Liz
Maybe be a bit more attentive
I like the idea that the contacts I purchased were cheap. But it was really annoying having to deal with customer service. I placed my order and gave a scan of my prescription, later to find out that they couldn't fulfill my order because my prescription "didn't match" what I was trying to purchase. I knew for a fact that the prescription was correct so I tried to call. It took about three times for me to actually get a hold of someone. I was sent to voicemail twice and hung up on once. I'm not sure if the hangup was a technical difficulty, but it still didn't help resolve my issue any faster. Anyway, I call and I'm told the same thing "the prescription doesn't match" And I'm staring at my prescription and it is 100% correct. Both my eyes have a different brand as my initial prescription, but DIRECTLY below it says "also approved for" and it says the brand that my right eye has. It was really annoying to see how no one could read more than one line, to see what I was trying to point out. All I got was "oh I didn't see that there" yikes. Probably should take a look at the prescription a little better, especially if you're trying to ensure that it's my name, etc. anyway, the contacts are cheap, shipping was fast. I have no complaints aside from customer service really making things more difficult than they had to be.
Response from LensDirect.comAug 17, 2017
Hi Liz! I apologize about this discrepancy. For this inconvenience, I have put in $10 into your account. I hope this helps. We hope that we see you again! Have a great day! The LensDirect Team