LensDirect.comReviews of lensdirect.com

The quality of the lens is good, but it takes a long time to get your glasses back. Costco is much faster.

Honestly, I can't give them more than an average 3 star score. They seem to be a legitimate company. They're not really doing anything different to set themselves apart from any other company. Their prices seem on par with everyone else out there. My biggest complaint would be the fact that I placed my order Feb 1st. Today is Feb 16th and my order still hasn't arrived yet. I will most likely shop elsewhere the next time I order contacts.

Excellent workmanship on my lens replacement job. The turnaround time for this order #914339547 was 30 days which is beyond my expectations. There seems to have been a delay because my approval of a prism fee on Jan 5th didn’t get noticed. Sorry I couldn’t give you a five star rating on this order.

Shawn was very helpful in my returns, I had given up on Lens Direct because of the 4 previous reps I spoke to: First was Sharissa who was RUDE and unhelpful, and snarky, Kayla was better and had a supervisor call me back, Karielle is the supervisor who called back but did nothing but quote policy, Unhelpful, and Abigail quoted policy and when asked about the 100% money back guarantee she claimed it wasn't on the website that she could see and had me send the 3 E-mail's I was sent by Lens Direct and all 3 show 100% Money Back guarantee, When Abigail saw the e-mail ads she quoted policy again and said the 100% money Back Guarantee was only IF Lens Direct Messed up???? WTH? Some Guarantee!! I was even going to go on social media about my experience, but before I could do that, Shawn out of the blue contacted me and offered to take the returns back and give me full credit, he was communicative (Unlike the other 4) and very helpful. He sent me shipping labels, and just a few days later the glasses were returned, I contacted Shawn when I saw the Tracking said they were received, and he stated that he processed the credits (Have not seen them on my account but trusting him). I will give Lens Direct another try, since I already have 4 pair or prescription glasses from them and have used the Sunglasses lens replacement program also. If it wasn't for Shawn, I would not even consider Lens Direct again. Thank you, Shawn!!!

Order process and delivery was flawless-5 star. Old lenses popped out of 55 mm New Wayfarer frme easily-5 star. Getting replacement lenses in was a royal pain. My thumbs are still sore! First follwed Lens Direct instructions-nada. Then tried hot water to warm frame-nada, multiple directional approaches-nada. I eventually built a fixture to clamp them into place. Not an easy process.

The representative was very nice and tried her best to accommodate but I don’t think the information was correct and the issue went unresolved

Shipping takes entirely too long I have been without contacts for a week

I am enjoying my RX sunglasses at this moment during my vacation. Love the clarity and the Rx was right on point. I can see my GPS clear as day and at the same time my eyes are protected from the sun. The 4 stars is for the only reason that when my sunglasses arrived they had lost their curvature. I had to take them to an eye care center to have them reshaped. Otherwise I am extremely happy with the service received. Thank you!