LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 674 reviews with 1 star · Clear filters

Jason B.
Sep 8, 2026
Don’t do it
The lens I received are unusable. I did everything they asked and I don’t feel I can see out of these new glass from side to side. I have ordered glasses on line before and they were great. Decided to give this company a try and waisted my money. Try Lansable… way better than Lens Direct.
Response from LensDirect.comSep 9, 2026
Hello Jason! We’re very sorry to hear that your lenses did not meet your expectations. We understand how frustrating it is to receive glasses that you’re unable to see comfortably through, especially after following all of the requested steps. We’d truly appreciate the opportunity to make this right. We’ve reached out to offer a complimentary recut of the lenses at no additional cost so we can work toward getting you the clear and comfortable vision you expected. We value your feedback and sincerely apologize for the inconvenience. We hope you’ll give us the opportunity to correct this and provide you with the experience we strive to deliver to every customer.
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Anthony M.
Sep 7, 2026
I placed an order on 7/15 to have new…
I placed an order on 7/15 to have new prescription lenses put in two pairs of sunglasses. First pair got shipped back after a week, they notified me they couldn't do the lenses afterall, the frames were oversized (think they would have known that before they took my money). For the second pair, I was notified on 8/4 that something wasn't right with the initial lenses they put in and they were going to manufacture new lenses and my order would be slightly delayed. Over a month has passed and I'm still waiting for an update, glasses are nowhere in sight, I regret choosing this company for my lense replacement. All I want now is my money back and my glasses shipped to me, I'll go somewhere else.
Response from LensDirect.comSep 9, 2026
Hello Anthony! We’re truly sorry for the frustration and inconvenience you experienced throughout this process. We completely understand how disappointing it was to wait so long and not receive the communication and service you expected. Please accept our sincere apologies. We’re glad we were able to assist you directly and get the issue resolved. We truly appreciate your patience and the opportunity to make things right, and we hope to provide you with a much better experience in the future.
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Joseph F.
Sep 4, 2026
Run, don't walk
Such a total waste of time. After waiting 14 business days with no contact from lensdirect.com I called them only to find out that I needed to send them a waiver. I ended up canceling my order and will go through the process with another reputable 3rd party vendor. I have no idea why they simply would not have people accept their waver while placing the order. I'm Totally frustrated with this company and would absolutely not recommend them.
Response from LensDirect.comSep 8, 2026
Hello Joseph! We’re truly sorry to hear about your experience, and we completely understand your frustration. Waiting 14 business days without receiving clear communication only to learn that a waiver was still required was understandably disappointing and frustrating. We apologize that we did not make the waiver requirement clear during the ordering process and that we failed to communicate with you in a timely manner. We understand why you chose to cancel your order, and we’re sorry we let you down. Your feedback is important to us, and we’ll be sharing it with our team as we work to improve the ordering and communication process. We sincerely regret the inconvenience and appreciate you taking the time to share your experience.
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hashim S.
Sep 2, 2026
Horrible place to replace lens
Ordered new lens for two frames for rush delivery and service and it takes over 25 business days to get it right. They never update and rush service is false advertising. One frame came 3 weeks late and they LOST MY OTHER FRAME. Never took the time to get it done right after half a dozen calls they are still trying . Horrible customer service and very unprofessional company. Many 5 star reviews seem bot generated as well. Beware of this fruad.
Response from LensDirect.comSep 8, 2026
Hello Hashim! We’re very sorry to hear about your experience. We understand how frustrating it must have been to pay for rush service, wait more than 25 business days, make multiple calls, and still not have your order completed. We sincerely apologize for the delays, lack of communication, and especially for the issues with your second frame. This is not the experience we want for our customers, and we understand your disappointment. We appreciate you bringing this to our attention. Your feedback is being taken seriously and will be shared with our team as we work to improve our turnaround times, communication, and customer service. We’re truly sorry we let you down.
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MCDC
Aug 31, 2026
Thoughtless and absurd waste of time
The day after I placed my order for three lens replacements, I called to ensure that my frames were properly associated with the correct prescriptions. An employee AND a supervisor argued with me that they couldn't make my computer glasses as single vision and would need to be progressives. This DIRECTLY contradicted my prescription from an actual doctor. I explained that I use single-vision glasses (with less magnification than for reading) for my computer, but they insisted they couldn't take the order. I'm guessing this is because "computer" isn't an option listed on the order form on the website. I told them to cancel the order and I'll be using one of other hundred or so lens replacement options available. In the 20 years I've been wearing reading and computer glasses, this was probably the most ridiculously conversation I've ever had. My experience was HORRIBLE.
Response from LensDirect.comSep 9, 2026
Hello MCDC! We’re very sorry for the frustration and confusion you experienced. You should have felt heard and supported when explaining your prescription and how you use your computer glasses. We sincerely apologize for the conflicting information and the way your concerns were handled. Your feedback is important and will help us improve our ordering process and customer service.
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Mark
Aug 29, 2026
ZERO stars RUN AWAY FAST
ZERO stars RUN AWAY FAST. They cannot produce correct, quality lenses. Pay a little extra and go somewhere else. It was 2 months of excuses and no refund policy on their errors.
Response from LensDirect.comSep 8, 2026
Hello Mark! We’re sorry to hear that you feel this way about your experience. We understand how frustrating it can be when an order does not go as expected, particularly when you have been waiting for a resolution. We take feedback regarding lens quality, communication, and customer service seriously. We would like the opportunity to look into what happened and review the details of your order, including the concerns you raised about the lenses and refund. Please contact our customer service team with your order details so we can investigate this properly and work toward an appropriate resolution. Thank you for bringing your concerns to our attention.
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Librada “Lea” P.
Aug 29, 2026
Wrong prescription
She told me my prescription was outdated I needed a new one and my order wouldn’t be filled until I got a new one. Today contacts shipped and charged to my card. It wasn’t a correct prescription I told her it wasn’t entered correctly and she assured me the order was cancelled.
Response from LensDirect.comSep 9, 2026
Hello Librada! We’re very sorry for the confusion and frustration this situation caused. We understand how concerning it is to be charged and have contacts shipped when you were previously told the order was cancelled and that an updated prescription was needed. We sincerely apologize for the error and miscommunication. We appreciate you bringing this to our attention and are glad we had the opportunity to address the issue. We understand how important it is to have your prescription entered correctly and your order handled as expected, and we’re committed to doing better.
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Allan K.
Aug 17, 2026
Defective Lens No Quality Review Long Waits
After over a month wait. They returned my frame with a deformed lens. Do not trust them.
Response from LensDirect.comAug 18, 2026
Hello Allan! We’re truly sorry to hear about your experience. We understand how frustrating it must have been to wait over a month, only to receive your frame back with a deformed lens. That is certainly not the experience we want for our customers, and we sincerely apologize for the inconvenience and disappointment caused. We’d appreciate the opportunity to make this right and would be happy to look into what happened and find a suitable resolution.
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