Blair C.
Big thank you to Kayla.
Big thank you to Kayla.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
Blair C.
Big thank you to Kayla.
David C.
Keisha Louise helped me when a shipment (packaging for the frames I am sending LensDirect for new lenses) was misdelivered. We live on a half-avenue, and occasionally mailing labels misprint: our actual "12½ Avenue" appeared on the label as “1212 AVE”; I’ve spelled out our avenue, at LensDirect: “Twelve and One-Half.” Thank you, Keisha!
J J.
Kayla was very helpful, courteous and solved my problem right away
Margaret
Kissel was friendly, professional and took care of my request quickly. She was a pleasure to work with. Thank you
David Marlon A.
NYAH was wonderful. I appreciate all her help. Thanks DAVID
roosevelt G.
Nyan was a big help
Zitlalic R.
I didn’t have a major issue, but Kayla was still super helpful in canceling my order!
Khalilah B.
Great customer service. I have gotten replacement lens several times. Great quality lens and fast processing and shipping. Prices are great as well.