Hanna
Kayla was very responsive
Kayla was very responsive! She helped me right away.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
Hanna
Kayla was very responsive! She helped me right away.
Alicia
Helpful customer service
DD H.
I ordered and received lens for two pair of glasses. I had a problem and contacted LD. I got a fast response with very helpful service. I'm pleasantly surprised because I thought I'd never hear from them.
JENNIFER J.
Sharissa was very helpful and kind
Vera J.
Bibi was an excellent customer service representative. She was friendly and knowledgeable. Bibi very professionally took care of the issue I was having and made it right.
Lee R.
2 boxes ordered and 1 delivered. Shareessa fixed it asap
Laura Greenawalt A.
I contacted LensDirect via chat and Kayla was very helpful with the questions I had.
Matthew H.
BIBI was very fast to respond, took care of my issue, and did not judge my choice as a customer. Very helpful!! I already have recommended LensDirect to others. Their prices are great too.