Irma G.
Jade
Jade, was so helpful and just a pleasure to speak with.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
Irma G.
Jade, was so helpful and just a pleasure to speak with.
Brock
Nyah helped me process my order and was very helpful and was very kind and supportive in my transaction.
Shane R.
Jade was amazing. Very quick and easy to call and then text over an updated prescription for my order!
mike K.
The quality of custom lenses i received blow all other competition out of the water! For the price, the quality of workmanship, focus on detail, added customizations purchased, lens direct leads the competition by leaps and bounds. Consider me +1 added loyal customer now! Thanks!
Darren H.
Just got a lens replacement done on some existing frames I loved, and the quality is A+. Thank you Lens Direct, you can expect another lens replacement order from me in the new year on my other set of frames.
Leslie
I called LensDirect to follow up on an order for my son that had been pending for several days. Jovanni was the customer service representative that answered my call. He quickly identified my need and solved the issue within a couple of hours. Jovanni also sent me his email information so I could follow up with him directly with questions. Thank you for the excellent customer service!
Joe
First time I ordered replacement lenses for my sunglasses, was nervous. What a great experience. Placed my order, paid then decided I need to change the payor source, they did it with no problem. I needed the glasses back fast as I was going on vacation, they told me for quality control they would take up to 12-14 business days. To my surprise they arrived one day prior to my leaving; I wasn't expecting them nor was I upset by the time frame given, I was so happy. They turned out excellent; you wouldn't even know they weren't the original lenses; I had a Nike frame. Will definitely go back the next time I need something.
Thomas
Lens Direct.....WOW! I was searching and searching for a place to get replacement lenses for my WAY EXPENSIVE frames. I am sooooo pleased with my results. I just received my glasses back today and they look great. I can't wait to try out the transition feature in the sunlight but if that is anything like the lenses and quality work done I will be even more pleased. I was afraid my frames would brake or I would get some news that I could not get my lenses replaced. But no LENS DIRECT did it. And they did GREAT WORK!!! SO PLEASED. AND SUPER FAST 2 WEEKS!! WOW AND THANK YOU!! I already have a friend that is going to use you. Giving her all the info tomorrow to set it up for her. Tom W