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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

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D.R.
Jan 3, 2025
Bibi was great to work with and easily…
Bibi was great to work with and easily resolved my issue. Thanks again!
Report
Sarah K.
Jan 3, 2025
Kalya was such a great person to speak…
Kalya was such a great person to speak to. Quick and easy.
Report
Diane M.
Jan 3, 2025
This is one of the best online sites I…
This is one of the best online sites I have ever ordered from. This site is hassle free you get what you need in a timely manner and at the best prices.
Report
JANICE M.
Jan 2, 2025
Kayla was really good in helping me
Kayla was really good in helping me. She’s very patient and an excellent customer service representative. She was able to Answer all of my questions. Thank you I’m looking forward to my new lens.
Report
Scott K.
Jan 2, 2025
Kayla was GREAT
Kayla was very personable, knowledgeable, responsive, and helpful. She answered all my questions and gave me everything I needed to resolve the issue.
Report
Don T.
Jan 2, 2025
They made my purchases easy and they…
They made my purchases easy and they are very helpful. If there was a downside it would be shipping. Takes a bit longer than I would like, but hey, it is holiday season!
Report
Candace H.
Jan 2, 2025
All went well
Had a question about my order and Jade addressed it quickly and efficiently. She was very pleasant to work with. No customer service drama like a lot of other places. Ordering process was easy too. Will order again.
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Bessie R.
Jan 2, 2025
Kayla helped me very efficiently…
Kayla helped me very efficiently understand how buying progressive glasses on line could be done without an in person measurement. She was very knowledgeable.
Report

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