Jack G.
Kayla handled the issue very…
Kayla handled the issue very professionally. She followed through and was able to confirm that the error had been fixed.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
Jack G.
Kayla handled the issue very professionally. She followed through and was able to confirm that the error had been fixed.
RON
Sharrissa was incredibly helpfull!!
Martha M.
Jade was very personable, pleasant and professional! She was able to answer all my questions and gave good explanations regarding those questions! Looking forward to receiving my first pair of eyeglasses by an online order! Thank you!
terry S.
Nyah quickly solved the issue.
russell R.
BiBi was just awesome. The service provided was quick and focused on the issue I needed to solve. My Lens Direct experience has been smooth so far, I can't wait to see the end result!
John L.
Be be was very professional and pleasant. She addressed my problem and took care of it. She was very nice.
Allie
Bibi was very responsive and helpful in helping me correct my contact lens order!
Charles H.
BIBI was very nice and helpful. Overall a good experience.